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#1 2021-03-22 18:12:55

Theo
New member
Registered: 2021-03-22
Posts: 2

Show Need Help Tooltip or Automatic Invitation, when Chat is offline.

I searched in the docs and the whole forum but couldn't find this case. Is there a way to show Need Help Tooltip or Automatic Invitation, when Chat is offline?

Thank you very much in advanced, best Theo

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#2 2021-03-22 18:22:04

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,507
Website

Re: Show Need Help Tooltip or Automatic Invitation, when Chat is offline.

Hi,

1. In offline scenario need help and proactive invitations are not shown. But you can setup department online hours so widget would be online always. And using bot on chat start you can tranfer chat to pending if there is online anone or just show offline form. If interested i could prepare example for that smile

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#3 2021-03-23 08:56:09

Theo
New member
Registered: 2021-03-22
Posts: 2

Re: Show Need Help Tooltip or Automatic Invitation, when Chat is offline.

Thank you very much for the quick response. I'll try to implement your solution, your docs are very detailed. If I'll get stuck, I'll come back to you. best, theo

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#4 2021-03-23 11:09:07

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,507
Website

Re: Show Need Help Tooltip or Automatic Invitation, when Chat is offline.

Here is a sample for your scenario

https://doc.livehelperchat.com/docs/bot … -operators

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