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#1 2021-01-21 20:24:44

leandro.rsalvadori
Member
Registered: 2021-01-20
Posts: 6

Problem Video & Voice & ScreenShare

I have the latest version of github and I am having a problem with Video & Voice & ScreenShare.
On the client side when I click the START CALL button it does nothing.
I checked the errors in the browser and it does not find the LHINST.STARTVOICECALL function.
Any solution?

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#2 2021-01-21 20:48:29

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,790
Website

Re: Problem Video & Voice & ScreenShare

Hi leandro, welcome on the live helper chat forum!
Are you sure to have configured correctly Agora?
https://doc.livehelperchat.com/docs/voi … reenshare/

For me all seems work. Maybe I have not the latest GitHub commit but I'm using version 3.61 and all works fine for me.
Be sure to have the right configuration.


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#3 2021-01-21 21:12:27

leandro.rsalvadori
Member
Registered: 2021-01-20
Posts: 6

Re: Problem Video & Voice & ScreenShare

I configured the Agora and it's ok.
The operator opens the window to start Video & Voice.
I'm using version 3.61 installed on a Centos 8 + Apache 2.4.37 + php 7.2.24.

Last edited by leandro.rsalvadori (2021-01-21 21:14:11)

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#4 2021-01-21 21:15:02

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,790
Website

Re: Problem Video & Voice & ScreenShare

The issue still persist?
Have you inserted in settings the correct app ID and the certificate?
The certificate is a string under certificate field that report label certificate in Agora web interface.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#5 2021-01-21 21:22:28

leandro.rsalvadori
Member
Registered: 2021-01-20
Posts: 6

Re: Problem Video & Voice & ScreenShare

Yes.
Includes ID and Certificate.
It even accused minutes of use.
look what happens on the client side:
"online_chat_started_cb: 1 Uncaught TypeError: lhinst.startVoiceCall is not a function"

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#6 2021-01-21 21:24:05

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,790
Website

Re: Problem Video & Voice & ScreenShare

Hi leandro, I upgraded your forum account to member, now you should be able to share links.
Can you please share the public URL of where I can see the widget chat and start a test chat?


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#7 2021-01-21 21:25:42

leandro.rsalvadori
Member
Registered: 2021-01-20
Posts: 6

Re: Problem Video & Voice & ScreenShare

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#8 2021-01-21 21:27:48

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,790
Website

Re: Problem Video & Voice & ScreenShare

I don't see any live chat helper widget.


lol PeopleInside - Live helper chat - free limited forum support!
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#9 2021-01-21 21:32:48

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,409
Website

Re: Problem Video & Voice & ScreenShare

You have to use new widget for it to work.

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#10 2021-01-21 21:38:07

leandro.rsalvadori
Member
Registered: 2021-01-20
Posts: 6

Re: Problem Video & Voice & ScreenShare

But with the new, the widget does not appear.
I imported the old theme.
Is that it?

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#11 2021-01-21 22:19:42

leandro.rsalvadori
Member
Registered: 2021-01-20
Posts: 6

Re: Problem Video & Voice & ScreenShare

That was it.
It only works with the new widget.
It worked really well.

But I find it interesting to put in the documentation that only works with the new widget.
I appreciate the help.

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#12 2021-01-22 04:56:59

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,409
Website

Re: Problem Video & Voice & ScreenShare

Updated an article to indicate that smile

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