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#1 2021-01-21 20:24:44
- leandro.rsalvadori
- Member
- Registered: 2021-01-20
- Posts: 6
Problem Video & Voice & ScreenShare
I have the latest version of github and I am having a problem with Video & Voice & ScreenShare.
On the client side when I click the START CALL button it does nothing.
I checked the errors in the browser and it does not find the LHINST.STARTVOICECALL function.
Any solution?
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#2 2021-01-21 20:48:29
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Problem Video & Voice & ScreenShare
Hi leandro, welcome on the live helper chat forum!
Are you sure to have configured correctly Agora?
https://doc.livehelperchat.com/docs/voi … reenshare/
For me all seems work. Maybe I have not the latest GitHub commit but I'm using version 3.61 and all works fine for me.
Be sure to have the right configuration.
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#3 2021-01-21 21:12:27
- leandro.rsalvadori
- Member
- Registered: 2021-01-20
- Posts: 6
Re: Problem Video & Voice & ScreenShare
I configured the Agora and it's ok.
The operator opens the window to start Video & Voice.
I'm using version 3.61 installed on a Centos 8 + Apache 2.4.37 + php 7.2.24.
Last edited by leandro.rsalvadori (2021-01-21 21:14:11)
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#4 2021-01-21 21:15:02
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Problem Video & Voice & ScreenShare
The issue still persist?
Have you inserted in settings the correct app ID and the certificate?
The certificate is a string under certificate field that report label certificate in Agora web interface.
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If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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#5 2021-01-21 21:22:28
- leandro.rsalvadori
- Member
- Registered: 2021-01-20
- Posts: 6
Re: Problem Video & Voice & ScreenShare
Yes.
Includes ID and Certificate.
It even accused minutes of use.
look what happens on the client side:
"online_chat_started_cb: 1 Uncaught TypeError: lhinst.startVoiceCall is not a function"
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#6 2021-01-21 21:24:05
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Problem Video & Voice & ScreenShare
Hi leandro, I upgraded your forum account to member, now you should be able to share links.
Can you please share the public URL of where I can see the widget chat and start a test chat?
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#7 2021-01-21 21:25:42
- leandro.rsalvadori
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- Registered: 2021-01-20
- Posts: 6
Re: Problem Video & Voice & ScreenShare
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#8 2021-01-21 21:27:48
- PeopleInside
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- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
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Re: Problem Video & Voice & ScreenShare
I don't see any live chat helper widget.
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#9 2021-01-21 21:32:48
- remdex
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- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
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Re: Problem Video & Voice & ScreenShare
You have to use new widget for it to work.
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#10 2021-01-21 21:38:07
- leandro.rsalvadori
- Member
- Registered: 2021-01-20
- Posts: 6
Re: Problem Video & Voice & ScreenShare
But with the new, the widget does not appear.
I imported the old theme.
Is that it?
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#11 2021-01-21 22:19:42
- leandro.rsalvadori
- Member
- Registered: 2021-01-20
- Posts: 6
Re: Problem Video & Voice & ScreenShare
That was it.
It only works with the new widget.
It worked really well.
But I find it interesting to put in the documentation that only works with the new widget.
I appreciate the help.
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#12 2021-01-22 04:56:59
- remdex
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- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
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Re: Problem Video & Voice & ScreenShare
Updated an article to indicate that 
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