Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2021-01-12 13:49:47

milatovskaja
Member
From: Belarus
Registered: 2020-11-16
Posts: 35

Disappeared "Need help" widget

Hello my dears.
I didn’t notice how it happened, but disappeared "Need help" widget in mobile view.
Help bring him back. Tell me where i could turn it on?
In desktop view widget displayed.

Last edited by milatovskaja (2021-01-12 18:52:08)

Offline

#2 2021-01-12 19:37:27

milatovskaja
Member
From: Belarus
Registered: 2020-11-16
Posts: 35

Re: Disappeared "Need help" widget

this checkbox disables "help widget" in mobile view

1610480226_.jpg

Last edited by milatovskaja (2021-01-13 06:48:48)

Offline

#3 2021-01-13 06:51:14

milatovskaja
Member
From: Belarus
Registered: 2020-11-16
Posts: 35

Re: Disappeared "Need help" widget

if the checkbox is not set "Need help" widget appears
but it also disables chat in the pop-up window, which is not very good.

I also have a question how can i set  width of  widget (mobile view, pop-up disabled)?
i try add style width in "Widget container additional CSS, takes effect after save", but this not work
because style is already set:
   width: 100% !important;
    min-width: 100% !important;
    max-width: 100% !important;

how can this be changed?

Last edited by milatovskaja (2021-01-13 07:04:39)

Offline

#4 2021-01-13 12:59:52

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,368
Website

Re: Disappeared "Need help" widget

1. Here is a fix for mobile popup case https://github.com/LiveHelperChat/liveh … 8ff947d0a4 update to most recent commit from master branch
2. There is always one width for desktop and mobile devices. Which can be changed either using JS arguments https://doc.livehelperchat.com/docs/jav … pt-options
or directly in widget themes. https://doc.livehelperchat.com/docs/theme/theme/

Offline

#5 2021-01-13 14:32:23

milatovskaja
Member
From: Belarus
Registered: 2020-11-16
Posts: 35

Re: Disappeared "Need help" widget

remdex wrote:

1. Here is a fix for mobile popup case https://github.com/LiveHelperChat/liveh … 8ff947d0a4 update to most recent commit from master branch
2. There is always one width for desktop and mobile devices. Which can be changed either using JS arguments https://doc.livehelperchat.com/docs/jav … pt-options
or directly in widget themes. https://doc.livehelperchat.com/docs/theme/theme/

i use last version lhc and aplay this fix, but still "help widget" is missing in mobile view

Offline

#6 2021-01-13 14:33:10

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,368
Website

Re: Disappeared "Need help" widget

Try incognito window smile but all works now for sure smile

Offline

#7 2021-01-13 14:47:47

milatovskaja
Member
From: Belarus
Registered: 2020-11-16
Posts: 35

Re: Disappeared "Need help" widget

remdex wrote:

Try incognito window smile but all works now for sure smile

if we are talking about this widget

1610549130_.png

it is still absent in mobile view
if enabled checkbox "Open popup on mobile devices using mobile layout."

Offline

#8 2021-01-13 15:16:38

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,368
Website

Re: Disappeared "Need help" widget

As I told it works here. Nothing I can help more smile You have to have files from the commit I pasted.

Offline

#9 2021-01-13 15:18:39

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,368
Website

Re: Disappeared "Need help" widget

As a proof you can open with mobile device here https://qu.lt/testpages/widget_new.html

Offline

#10 2021-01-13 15:24:05

milatovskaja
Member
From: Belarus
Registered: 2020-11-16
Posts: 35

Re: Disappeared "Need help" widget

remdex wrote:

As a proof you can open with mobile device here https://qu.lt/testpages/widget_new.html

yes it started working when i updated again
if you just change one file - it doesn't work/
Thank you)

Offline

Board footer