Disappeared "Need help" widget

milatovskaja · 2021-01-12 13:49:47

Hello my dears.
I didn’t notice how it happened, but disappeared "Need help" widget in mobile view.
Help bring him back. Tell me where i could turn it on?
In desktop view widget displayed.

Last edited by milatovskaja (2021-01-12 18:52:08)

milatovskaja · 2021-01-12 19:37:27

this checkbox disables "help widget" in mobile view

Last edited by milatovskaja (2021-01-13 06:48:48)

milatovskaja · 2021-01-13 06:51:14

if the checkbox is not set "Need help" widget appears
but it also disables chat in the pop-up window, which is not very good.

I also have a question how can i set width of widget (mobile view, pop-up disabled)?
i try add style width in "Widget container additional CSS, takes effect after save", but this not work
because style is already set:
width: 100% !important;
min-width: 100% !important;
max-width: 100% !important;
how can this be changed?

Last edited by milatovskaja (2021-01-13 07:04:39)

remdex · 2021-01-13 12:59:52

1. Here is a fix for mobile popup case https://github.com/LiveHelperChat/liveh … 8ff947d0a4 update to most recent commit from master branch
2. There is always one width for desktop and mobile devices. Which can be changed either using JS arguments https://doc.livehelperchat.com/docs/jav … pt-options
or directly in widget themes. https://doc.livehelperchat.com/docs/theme/theme/

milatovskaja · 2021-01-13 14:32:23

remdex wrote:

1. Here is a fix for mobile popup case https://github.com/LiveHelperChat/liveh … 8ff947d0a4 update to most recent commit from master branch
2. There is always one width for desktop and mobile devices. Which can be changed either using JS arguments https://doc.livehelperchat.com/docs/jav … pt-options
or directly in widget themes. https://doc.livehelperchat.com/docs/theme/theme/

i use last version lhc and aplay this fix, but still "help widget" is missing in mobile view

remdex · 2021-01-13 14:33:10

Try incognito window smile but all works now for sure smile

milatovskaja · 2021-01-13 14:47:47

remdex wrote:

Try incognito window but all works now for sure

if we are talking about this widget

it is still absent in mobile view
if enabled checkbox "Open popup on mobile devices using mobile layout."

remdex · 2021-01-13 15:16:38

As I told it works here. Nothing I can help more smile You have to have files from the commit I pasted.

remdex · 2021-01-13 15:18:39

As a proof you can open with mobile device here https://qu.lt/testpages/widget_new.html

milatovskaja · 2021-01-13 15:24:05

remdex wrote:

As a proof you can open with mobile device here https://qu.lt/testpages/widget_new.html

yes it started working when i updated again
if you just change one file - it doesn't work/
Thank you)

Announcement

#1 2021-01-12 13:49:47

Disappeared "Need help" widget

#2 2021-01-12 19:37:27

Re: Disappeared "Need help" widget

#3 2021-01-13 06:51:14

Re: Disappeared "Need help" widget

#4 2021-01-13 12:59:52

Re: Disappeared "Need help" widget

#5 2021-01-13 14:32:23

Re: Disappeared "Need help" widget

#6 2021-01-13 14:33:10

Re: Disappeared "Need help" widget

#7 2021-01-13 14:47:47

Re: Disappeared "Need help" widget

#8 2021-01-13 15:16:38

Re: Disappeared "Need help" widget

#9 2021-01-13 15:18:39

Re: Disappeared "Need help" widget

#10 2021-01-13 15:24:05

Re: Disappeared "Need help" widget

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