I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

FXBO · 2020-10-01 23:25:02

Hi Members,

I have added my e-mail address in the Admin Portal under the e-mail settings and I am using the "Live Chat", but I have just done a test on when no one is online and the "Test" message did not get through, any ideas guys?

I am using standard mail settings and that should be good enough. Meaning not using SMTP?

Many thanks for any help given and stay safe guys.

Stephen Smith.

PeopleInside · 2020-10-02 08:37:19

If email are not delivered maybe you have not a good spam score so email can be blocked or goes into spam.
Using SMTP, if your domain is well configured, should avoid this kind of issue.
Did you check the spam folder?

FXBO · 2020-10-02 11:26:01

Hi PeopleInside,

I already did check spam and now I have used my SMTP settings and still no e-mail, when I did a test offline, so people can leave us a message.

Can I show you my SMTP details here, as host, could be wrong?

Stephen Smith.

PeopleInside · 2020-10-02 11:29:29

Umh, hi and thanks for the reply.
You can see the official guide about Offline Messaging here: https://doc.livehelperchat.com/docs/chat/offline/
Did you set an email in the department?

PeopleInside · 2020-10-02 11:30:26

If you do a email test in settings, mail settings and than test did you receive the test email?

FXBO · 2020-10-02 11:43:59

Hi PeopleInside,

Even though I set up a customer_support e-mail, I see they are going to admin e-mail, so I need to change the settings.

Stephen Smith.

PeopleInside · 2020-10-02 11:50:49

Offline message should goes to the department email address, I think.
Where you setup a customer support email?
What steps you followed?

So now you are receiving the email?

FXBO · 2020-10-02 12:55:08

Hi InsidePeople,

I set my e-mail here: index.php/site_admin/system/smtp but my e-mails are going to admin e-mail address, when it should go to customer_support? Plus where do I go so the person that left the message gets a copy of what they wrote?

Stephen Smith.

Last edited by FXBO (2020-10-02 12:56:18)

PeopleInside · 2020-10-02 13:06:13

The visitor that send an offline message cannot currently have an email back with the offline message sent.
SMTP settings are for setup the sender, if you are not receiving any offline message you should check in department options.

From what I know there is no auto reply to the visitor that send an offline message, the message is sent to the department email not to the customer that has leaved the offline message.

FXBO · 2020-10-02 13:11:12

Hi InsidePeople,

I have it all set up fine now, just a shame the people that sent a message does not get a copy, maybe worth thinking of?

Many thanks for your help in this matter and all the best.

Stephen Smith.

PeopleInside · 2020-10-02 13:21:37

just a shame the people that sent a message does not get a copy

I think at the moment there is no support for send the email also to the user who send the offline message.
You may ask this as feature request in GitHub https://github.com/LiveHelperChat/livehelperchat/issues

FXBO · 2020-10-02 13:26:35

Hi InsidePeople,

I thought I had it fixed, but this is happening? From customer_***.co.uk
To ***.co.uk?

Ok I will request that many thanks.

Stephen Smith.

PeopleInside · 2020-10-02 13:28:07

Please don't post email address.
Have a nice day and a nice week end smile

FXBO · 2020-10-02 13:43:32

It is going from customer support e-mail to admin e-mail and nowhere in the portal I have the admin e-mail address, well I did in settings, but I changed that? This part has the customer support e-mail address as does the other setting? index.php/site_admin/user/account#!#account

livehelper/index.php/site_admin/system/smtp So why is customer_support e-mail sending to admin e-mail address, this is most odd?

Stephen Smith.

PeopleInside · 2020-10-02 14:42:12

Sender of email should be what set in SMTP.
You should check what email is set in department.

FXBO · 2020-10-02 21:26:08

Hi InsidePeople,

All is setup 100% now it was my hosting that had a conflict and many thanks for your help Sir. I will ask why people do not get a copy of their message as I would say that was quite important. I knew what you meant by department, it was just all over the place. Anyway thanks again and have a great weekend my friend.

Stephen Smith.

PeopleInside · 2020-10-02 21:30:21

cool

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#1 2020-10-01 23:25:02

I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

#2 2020-10-02 08:37:19

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

#3 2020-10-02 11:26:01

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

#4 2020-10-02 11:29:29

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#5 2020-10-02 11:30:26

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#6 2020-10-02 11:43:59

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#7 2020-10-02 11:50:49

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#8 2020-10-02 12:55:08

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#9 2020-10-02 13:06:13

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#10 2020-10-02 13:11:12

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#11 2020-10-02 13:21:37

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#12 2020-10-02 13:26:35

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#13 2020-10-02 13:28:07

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#14 2020-10-02 13:43:32

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#15 2020-10-02 14:42:12

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#16 2020-10-02 21:26:08

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