Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2020-10-01 23:25:02

FXBO
New member
Registered: 2020-10-01
Posts: 8

I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Hi Members,

I have added my e-mail address in the Admin Portal under the e-mail settings and I am using the "Live Chat", but I have just done a test on when no one is online and the "Test" message did not get through, any ideas guys?

I am using standard mail settings and that should be good enough. Meaning not using SMTP?

Many thanks for any help given and stay safe guys.

Stephen Smith.

Offline

#2 2020-10-02 08:37:19

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

If email are not delivered maybe you have not a good spam score so email can be blocked or goes into spam.
Using SMTP, if your domain is well configured, should avoid this kind of issue.
Did you check the spam folder?


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#3 2020-10-02 11:26:01

FXBO
New member
Registered: 2020-10-01
Posts: 8

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Hi PeopleInside,

I already did check spam and now I have used my SMTP settings and still no e-mail, when I did a test offline, so people can leave us a message.

Can I show you my SMTP details here, as host, could be wrong?

Stephen Smith.

Offline

#4 2020-10-02 11:29:29

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Umh, hi and thanks for the reply.
You can see the official guide about Offline Messaging here: https://doc.livehelperchat.com/docs/chat/offline/
Did you set an email in the department?


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#5 2020-10-02 11:30:26

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

If you do a email test in settings, mail settings and than test did you receive the test email?


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#6 2020-10-02 11:43:59

FXBO
New member
Registered: 2020-10-01
Posts: 8

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Hi PeopleInside,

Even though I set up a customer_support e-mail, I see they are going to admin e-mail, so I need to change the settings.

Stephen Smith.

Offline

#7 2020-10-02 11:50:49

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Offline message should goes to the department email address, I think.
Where you setup a customer support email?
What steps you followed?

So now you are receiving the email?


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#8 2020-10-02 12:55:08

FXBO
New member
Registered: 2020-10-01
Posts: 8

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Hi InsidePeople,

I set my e-mail here: index.php/site_admin/system/smtp but my e-mails are going to admin e-mail address, when it should go to customer_support? Plus where do I go so the person that left the message gets a copy of what they wrote?

Stephen Smith.

Last edited by FXBO (2020-10-02 12:56:18)

Offline

#9 2020-10-02 13:06:13

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

The visitor that send an offline message cannot currently have an email back with the offline message sent.
SMTP settings are for setup the sender, if you are not receiving any offline message you should check in department options.

From what I know there is no auto reply to the visitor that send an offline message, the message is sent to the department email not to the customer that has leaved the offline message.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#10 2020-10-02 13:11:12

FXBO
New member
Registered: 2020-10-01
Posts: 8

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Hi InsidePeople,

I have it all set up fine now, just a shame the people that sent a message does not get a copy, maybe worth thinking of?

Many thanks for your help in this matter and all the best.

Stephen Smith.

Offline

#11 2020-10-02 13:21:37

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

just a shame the people that sent a message does not get a copy

I think at the moment there is no support for send the email also to the user who send the offline message.
You may ask this as feature request in GitHub https://github.com/LiveHelperChat/livehelperchat/issues


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#12 2020-10-02 13:26:35

FXBO
New member
Registered: 2020-10-01
Posts: 8

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Hi InsidePeople,

I thought I had it fixed, but this is happening? From    customer_***.co.uk
To    ***.co.uk?

Ok I will request that many thanks.

Stephen Smith.

Offline

#13 2020-10-02 13:28:07

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Please don't post email address.
Have a nice day and a nice week end  smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#14 2020-10-02 13:43:32

FXBO
New member
Registered: 2020-10-01
Posts: 8

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

It is going from customer support e-mail to admin e-mail and nowhere in the portal I have the admin e-mail address, well I did in settings, but I changed that? This part has the customer support e-mail address as does the other setting? index.php/site_admin/user/account#!#account

livehelper/index.php/site_admin/system/smtp So why is customer_support e-mail sending to admin e-mail address, this is most odd?

Stephen Smith.

Offline

#15 2020-10-02 14:42:12

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Sender of email should be what set in SMTP.
You should check what email is set in department.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#16 2020-10-02 21:26:08

FXBO
New member
Registered: 2020-10-01
Posts: 8

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

Hi InsidePeople,

All is setup 100% now it was my hosting that had a conflict and many thanks for your help Sir. I will ask why people do not get a copy of their message as I would say that was quite important. I knew what you meant by department, it was just all over the place. Anyway thanks again and have a great weekend my friend.

Stephen Smith.

Offline

#17 2020-10-02 21:30:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: I Have Set Up My E-Mail Address In Admin, But Not Receiving Anything?

cool


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

Board footer