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#1 2020-09-10 18:13:54

Creativologist
Member
Registered: 2014-08-23
Posts: 68

Missing images or language files

Just upgraded to 3.42 and my page is looking strange.
Looks like there are missing images replaced by strange text or something is corrupt.

I uploaded files twice make sure I didn't miss anything and I cleared cache.

Can you point me to what the problem can be?

You can see it here:   https://www.loom.com/share/63105cfa1649 … b2566841dc

Last edited by Creativologist (2020-09-10 18:14:36)

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#2 2020-09-10 18:15:39

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Missing images or language files

Check google chrome console perhaps your server does not allow to download woff or woff2 files.

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#3 2020-09-10 18:19:03

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: Missing images or language files

Hi Creativologist,
your issue seems to be similar to a recent topic: https://forum.livehelperchat.com/viewtopic.php?id=3726; take a look into the settings as explained in the suggested discussion.


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#4 2020-09-10 18:30:40

Creativologist
Member
Registered: 2014-08-23
Posts: 68

Re: Missing images or language files

Failed to load resource: the server responded with a status of 404 ()
(index):1 Access to font at 'https://www.musicwizardacademy.com/desi … arv2.woff2' (redirected from 'https://musicwizardacademy.com/design/d … arv2.woff2') from origin 'https://musicwizardacademy.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
www.musicwizardacademy.com/design/defaulttheme/fonts/MaterialIcons-Regularv2.woff2:1 Failed to load resource: net::ERR_FAILED
(index):1 Access to font at 'https://www.musicwizardacademy.com/desi … larv2.woff' (redirected from 'https://musicwizardacademy.com/design/d … larv2.woff') from origin 'https://musicwizardacademy.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
30dc84470e88171e4fca9847c8266705.css:1 GET https://www.musicwizardacademy.com/desi … larv2.woff net::ERR_FAILED
(index):1 Access to font at 'https://www.musicwizardacademy.com/desi … ularv2.ttf' (redirected from 'https://musicwizardacademy.com/design/d … ularv2.ttf') from origin 'https://musicwizardacademy.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
30dc84470e88171e4fca9847c8266705.css:1 GET https://www.musicwizardacademy.com/desi … ularv2.ttf net::ERR_FAILED

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#5 2020-09-10 18:35:41

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Missing images or language files

I think i know where is the problem. But you will have to wait till tomorrow

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#6 2020-09-10 18:36:39

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: Missing images or language files

The live chat should be installed in a separate folder and not on your main domain.
For example here: www.musicwizardacademy.com/design/defaulttheme/fonts/MaterialIcons-Regularv2.woff2:1 you have a redirect so seems normal to me you have issue with chat.

Seems your server has settings to redirect from the chat file to your website, how the chat application can work?

For example I expect to see the previous URL as www.musicwizardacademy.com/livechat/design/defaulttheme/fonts/MaterialIcons-Regularv2.woff2:1 and inside the live chat folder should be not present redirects.
It's not live helper chat, is your configuration.


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#7 2020-09-10 18:37:00

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: Missing images or language files

Oh remdex seems find something.  cool


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ops If you want to support this open source project, just donate [see support page]
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#8 2020-09-10 18:38:22

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Missing images or language files

Yes just wait for an update after 12h should be fixed

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#9 2020-09-10 18:42:18

Creativologist
Member
Registered: 2014-08-23
Posts: 68

Re: Missing images or language files

Yes, it's in a folder like livehelperchat.

Where is that configuration setting exactly please?

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#10 2020-09-10 18:44:51

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: Missing images or language files

Creativologist I think you should wait remdex update tomorrow.
https://forum.livehelperchat.com/viewto … 088#p15088

remdex wrote:

Yes just wait for an update after 12h should be fixed

Thank you for the patience.


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ops If you want to support this open source project, just donate [see support page]
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#11 2020-09-10 18:58:23

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Missing images or language files

In general just replace content of from github "design/defaulttheme/css/css_static"
and click clear cache.

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#12 2020-09-10 19:54:59

Creativologist
Member
Registered: 2014-08-23
Posts: 68

Re: Missing images or language files

I'll wait for update.   Thank you for the help.

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#13 2020-09-10 20:01:46

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Missing images or language files

Update is ready as i told in the post above...

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#14 2020-09-11 20:55:13

Creativologist
Member
Registered: 2014-08-23
Posts: 68

Re: Missing images or language files

Downloaded from Github, resolved, thank you.

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