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#1 2020-09-08 12:19:16

altomarketing
Member
Registered: 2015-03-25
Posts: 34

Question about Facebook Messenger and Bot

Hi ! big_smile

I saw https://www.youtube.com/watch?v=_rLPJAdn4Us&t=3s

Some questions about Facebook messenger bot using Live Helper Chat bot :

1. Do you know what items are supported? like send video, images,etc.. I suppose that only buttons are compatible right ?

2. Is it possible to get any information from the user facebook profile ?

3. The "channel" to comunicate with the visitor keeps open after time right ? for example, the user talks to a bot, then transfer to an operator, and the operator answer after 4 hours (for example) the message will reach to visitor messenger inbox like a message sent by messenger, am i right ?

Thanks !

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#2 2020-09-08 12:21:35

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,230
Website

Re: Question about Facebook Messenger and Bot

Hi,

1. Read documentation - https://github.com/LiveHelperChat/fbmessenger
2. LHC at the moment only get's name and surname. Also in leads section at fb extension you will see all visitors who wrote you.
3. Yes correct. If there is an error LHC will always show the one if it failed to send a message.

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