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#1 2020-09-01 22:21:37

blkeyedpea
Member
Registered: 2016-06-06
Posts: 12

New install can't login

It was running before in an old instance. I wiped out the database and started fresh and now it doesn't let me login. Nothing happens after I put the credentials in. There is no error message. Please help!
....livechat/settings/settings.ini.php

debug is set to true but nothing shows up to troubleshoot it.

Last edited by blkeyedpea (2020-09-01 22:26:27)

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#2 2020-09-01 22:29:12

blkeyedpea
Member
Registered: 2016-06-06
Posts: 12

Re: New install can't login

Weird. I decided to login to Chrome Incognito and it worked. Why is that I can't login to normal Chrome?

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#3 2020-09-02 08:03:12

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: New install can't login

Hi blkeyedpea, you can try to clean cache and cookie.
Fix "Aw, Snap!" page crashes and other page loading errors


lol PeopleInside - Live helper chat - free limited forum support!
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#4 2021-01-24 19:55:43

trindadekaio
New member
Registered: 2021-01-24
Posts: 1

Re: New install can't login

Hello, any update with this issue?

i had the exact same problem, only it was in a production environment...

the cache and cookies workaround did the trick for some time, but it still happens some days after

is it possible to prevent this permanently?

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#5 2021-01-24 20:39:30

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: New install can't login

This seems to be a live helper chat issue. Check your bowser settings and the previous provided guide,
Try also a different browser.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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