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#1 2020-07-30 08:09:17

vlad
New member
Registered: 2019-06-11
Posts: 5

Trigger for unaccepted chat

Hello,

Is there any trigger for bot, if chat was not accepted for "n" seconds?

Thank you in advance.

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#2 2020-07-30 08:11:17

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,142
Website

Re: Trigger for unaccepted chat

No,

But if you use auto responder. You can setup that auto responder should send some message if chat is not accepted for n second and execute your chosen trigger.

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#3 2020-07-31 09:25:16

vlad
New member
Registered: 2019-06-11
Posts: 5

Re: Trigger for unaccepted chat

Yes, it works. Thank you.

How I can send email, if chat was closed by bot, or trigger sending email before closing it?

I checked in department settings "Inform then chat is closed automatically, only mail notification is send."
But it doesn't help.

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#4 2020-07-31 09:30:02

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,142
Website

Re: Trigger for unaccepted chat

Waht you mean it does not help it does not work or? because here it works...

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#5 2020-08-04 07:26:41

vlad
New member
Registered: 2019-06-11
Posts: 5

Re: Trigger for unaccepted chat

When the department is offline, FORM appears, after submitting, email will be sent and chat will close.

But when chat is transferred to bot, and you trigger "Update current chat" and chose "Close chat". Chat is closed without sending email.

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#6 2020-08-04 07:29:50

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,142
Website

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