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#26 2020-07-22 08:34:02

simonwebb01
Member
Registered: 2020-05-01
Posts: 31

Re: Enabling Co-browsing

Ok, thank you

Simon

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#27 2020-07-22 08:53:25

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,694
Website

Re: Enabling Co-browsing

Great, I'm happy to read the issue is resolved.  big_smile
Thank you remdex!

Enjoy Simon, thanks for the patience and the report.


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#28 2020-07-22 08:54:52

simonwebb01
Member
Registered: 2020-05-01
Posts: 31

Re: Enabling Co-browsing

No, thank you for the excellent support.

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#29 2020-07-22 09:39:34

simonwebb01
Member
Registered: 2020-05-01
Posts: 31

Re: Enabling Co-browsing

On closing a call, can you dump the contents to email. For example in to Salesforce?

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#30 2020-07-22 14:44:09

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,142
Website

Re: Enabling Co-browsing

Hi,
At the moment you can't. There was intent to buid some hooks for that. With self hosting and very simple extension it's pretty easy to do, but with default features at the moment not possible. But there is option to send chat of closed e-mail. If sales force supports mails receivement you could put sales force e-mail there. But not sure it's possble.

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#31 2020-07-22 14:46:53

simonwebb01
Member
Registered: 2020-05-01
Posts: 31

Re: Enabling Co-browsing

Cool, the option to send chat of closed e-mail will work fine, wheres the option for this?

Many thanks

Simon

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#32 2020-07-22 14:48:04

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,142
Website

Re: Enabling Co-browsing

In department notifications tab => "Other" just put e-mail which should receive an e-mail.

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