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FEX1980

Member

Registered: 2020-04-08

Posts: 58

Condicional boot responses

Hello, I want to use conditional responses on my bot, for example if the time is betewwen 8:00 am and 12:00 the bot must send a messaga like Good morning, or if the time is betewen 1:00 pm and 6:00 pm the bot must to send Good Afternoon finally if the time is betewen 6:00 pm and 7:00 am next day the message must be "At this moment we are not  inline please write later".

Is this possible?

Thanks in advance.

Last edited by FEX1980 (2020-07-02 11:42:04)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Condicional boot responses

https://doc.livehelperchat.com/docs/bot … xt-message

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Condicional boot responses

By the way. I just did one update on master branch so bot can follow same online logic as core of the system or override it as it does now and be always online. There is new option in department bot section.

FEX1980

Member

Registered: 2020-04-08

Posts: 58

Re: Condicional boot responses

Thank you I reaaly aprrecitie your help

FEX1980

Member

Registered: 2020-04-08

Posts: 58

Re: Condicional boot responses

Pretty good works perfectly, but I have another question, Is it posiblle have a messag when there aren't support online?

For example if there are not support users is going to show "There are not support in line" but when there are support show a optiones menu?

Last edited by FEX1980 (2020-07-02 13:43:23)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Condicional boot responses

If you use update chat -> transfer to operator trigger there is option to set trigger to execute if there is no online operators. That's the only option.

FEX1980

Member

Registered: 2020-04-08

Posts: 58

Re: Condicional boot responses

Ok I understanda, I only want to show a Menu option if the time is betwen 6:00 am to 8:00 pm and show a message like "We are not working at this time" from 8:00 pm to 6:00 am, because this message is goint to dependes company worsk hours/day.
Is this possible?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Condicional boot responses

No,
In your case i would just update to recent version and check checkbox in bot section in department so bot would be offline in your work hours also.

FEX1980

Member

Registered: 2020-04-08

Posts: 58

Re: Condicional boot responses

Ok, thank you very much