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#1 2020-06-14 19:59:06

orejuelajorge
New member
Registered: 2020-06-14
Posts: 1

LHC does not allow the user to start the chat, ask for department!

1592164139_chat.jpg



the client enters the chat, the system asks for a department but does not allow the user to select one.
it only shows an ad of "Please provide a department"
I have tried to modify the form of the chat and other environments, but I cannot really identify if it is a code error or a conflicting configuration.
both on the page and on the widget it reacts the same

the installation works in a subdomain, with ssl active, thinking it was an error because it was an old installation, I updated it to the latest published version, but the problem persisted.

Thanks in advance for your collaboration.

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#2 2020-06-15 03:43:41

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,063
Website

Re: LHC does not allow the user to start the chat, ask for department!

Hi,

Please check https://doc.livehelperchat.com/docs/cha … t-settings


Especially those and make sure you do not have checked any of these.

Department settings
 Requires pre-filled department
 User can not change passed department.

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