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jerrycole11

New member

Registered: 2020-05-20

Posts: 5

Live Helper not responding!!

We’ll be back soon!
This service is currently unavailable due to an emergency or scheduled maintenance window. The service will be back online within the next two hours. Sorry for the inconvenience.

— Online Service Support Team

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Live Helper not responding!!

Hi, have you tried to close and open again the browser and reload the address?
This should be a temporary message.

---

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remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live Helper not responding!!

Your wrote zero information. Is it local install or somewhere else. In any case check cache/default.log and you should see an error message

jerrycole11

New member

Registered: 2020-05-20

Posts: 5

Re: Live Helper not responding!!

May 25 06:36:36 [Warning] [default] [default] Exception Object
(
    [message:protected] => Directory cache/cacheconfig/ not writable!

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live Helper not responding!!

Give app permissions to write cache/ folder recursively you can either chmod -R 777 or just do same with ftp client you have. I ques you will have to do same to var folder also.

jerrycole11

New member

Registered: 2020-05-20

Posts: 5

Re: Live Helper not responding!!

The solution has done! Thank you for your support. Meanwhile, how do I customize different notification sounds/alerts?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live Helper not responding!!

https://doc.livehelperchat.com/docs/development/unbrand