Live Helper Chat support forum.. Old google groups forum can be found here

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#1 2020-05-27 16:24:41

jerrycole11
New member
Registered: 2020-05-20
Posts: 5

Live Helper not responding!!

We’ll be back soon!
This service is currently unavailable due to an emergency or scheduled maintenance window. The service will be back online within the next two hours. Sorry for the inconvenience.

— Online Service Support Team

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#2 2020-05-27 16:25:50

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,747
Website

Re: Live Helper not responding!!

Hi, have you tried to close and open again the browser and reload the address?
This should be a temporary message.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#3 2020-05-27 16:28:06

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,271
Website

Re: Live Helper not responding!!

Your wrote zero information. Is it local install or somewhere else. In any case check cache/default.log and you should see an error message smile

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#4 2020-05-27 17:01:26

jerrycole11
New member
Registered: 2020-05-20
Posts: 5

Re: Live Helper not responding!!

May 25 06:36:36 [Warning] [default] [default] Exception Object
(
    [message:protected] => Directory cache/cacheconfig/ not writable!

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#5 2020-05-27 17:20:56

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,271
Website

Re: Live Helper not responding!!

Give app permissions to write cache/ folder recursively you can either chmod -R 777 or just do same with ftp client you have. I ques you will have to do same to var folder also.

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#6 2020-05-27 18:19:04

jerrycole11
New member
Registered: 2020-05-20
Posts: 5

Re: Live Helper not responding!!

The solution has done! Thank you for your support. Meanwhile, how do I customize different notification sounds/alerts?

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#7 2020-05-27 18:24:43

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,271
Website

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