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#1 2020-03-26 19:09:14

n72570
Member
Registered: 2020-03-26
Posts: 3

Online Visitor not receiving message, only after refresh page

HI,

i need help related to online visitor not receiving invitation message, if visitor refresh or change page then message delivered only.

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#2 2020-03-26 20:07:16

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,641
Website

Re: Online Visitor not receiving message, only after refresh page

Hi n72570,
welcome on the live helper chat forum!

Please use the new beta widget than when you generate the embed code check option to check for operator message (Check for operator invitation messages).


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#3 2020-03-27 03:52:08

n72570
Member
Registered: 2020-03-26
Posts: 3

Re: Online Visitor not receiving message, only after refresh page

tried, but no solution, message not coming to visitor side, only after refresh

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#4 2020-03-27 08:42:00

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,641
Website

Re: Online Visitor not receiving message, only after refresh page

You maybe made some mistake. Are you using the old widget?
In the embed code you can generate the code for the old widget and for the new: beta-

If you are using the old it's normal you need refresh the page as live invite is not supported.
If you are using the beta all should work.
If not can be helpful know the webpage where the widget is placed so I can try to take a look or make a screenshots or video about the issue.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#5 2020-03-27 18:29:05

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,641
Website

Re: Online Visitor not receiving message, only after refresh page

Hi, I removed the login information from your last post.
You should not insert credentials on a public community also if is just testing smile

I fixed the issue.
In the settings, live help configuration, chat configuration, misc (tab) you missed to set: http: in the second input filed and the issue is resolved by removing the check box on the option "Disable HMTL5 storage, check it if your site is switching between http and https"


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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