Pending Chats only showing on 1 agent per department

Languagecourse.net · 2020-02-03 16:50:33

Hi everyone!

Hope you having a lovely start of the week, I have been trying to find response for my question in the topics, unsuccessfully sad

We have several departments set, with a series of agents in each department. We are encountering when a new chat comes in, only one of the agents per department (+ administrator) receives the notification, and can take ownership of the conversation.

I have been juggling the configuration to try to find the way the notification is displayed simultaneously for all agents in that department, once again unsuccessfully sad

Any user having that same struggle that could share some thoughts on how to make the change necessary?

Thanks in advance!

PeopleInside · 2020-02-03 17:32:36

Hi, thank you for your kind words.
The week has started not bad, hope is the same for you!

Please try to look at this article and see if helps: How to setup round robin/automatic chats assignment workflow?

Languagecourse.net · 2020-02-04 09:33:27

Thanks a lot for the tip, I will go through the information and see if that helps solving the issue

All the best!

PeopleInside · 2020-02-04 10:03:02

All the best to you.
I hope this will help.

As standard all operator should see pending chat.
If the issue persist please try to upgrade live helper chat to the latest version 3.28 but you will need also an updated PHP version.

Suggested version 7.3 to avoid issues.

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#1 2020-02-03 16:50:33

Pending Chats only showing on 1 agent per department

#2 2020-02-03 17:32:36

Re: Pending Chats only showing on 1 agent per department

#3 2020-02-04 09:33:27

Re: Pending Chats only showing on 1 agent per department

#4 2020-02-04 10:03:02

Re: Pending Chats only showing on 1 agent per department

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