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I'm trying to update widget themes and canned messages, but each time I'm getting "We'll be back soon!" message. Is there something I am doing wrong or is it the update by LHC?
Please help!!!
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Hi kshah4,
thank you for your message!
What step you follow for make the update?
From with version you are updating?
With version of PHP are you using?
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How do I check which version I'm currently using? Also, the only thing that was done before this was that I had cleaned up the cache. The reason for this was because all visitors were automatically coming as "Pending Chats", even though they had not opted to initiate chat.
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I just checked and found out that currently, I'm on version 3.26.
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With version of PHP are you using?
Seems your installation or server has issues.
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We are using PHP version 7.0
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Can you try with a more updated version like 7.3?
Also please check your server error logs.
You can try to reproduce issues on the demo: https://livehelperchat.com/demo-12c.html if you where able please include the steps for reproduce.
You can also turn debug on: https://livehelperchat.com/article/view/58
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Problem resolved - Thanks Admin
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Hi kshah4, I'm happy to read the issue was resolved.
What helped to fix? The superior PHP version?
Thanks again for the update.
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