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#1 2020-01-24 21:31:11

kshah4
Member
Registered: 2019-05-31
Posts: 10

We will be back soon

I'm trying to update widget themes and canned messages, but each time I'm getting "We'll be back soon!" message. Is there something I am doing wrong or is it the update by LHC?



Please help!!!

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#2 2020-01-24 23:30:57

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,723
Website

Re: We will be back soon

Hi kshah4,
thank you for your message!

What step you follow for make the update?
From with version you are updating?
With version of PHP are you using?


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#3 2020-01-25 04:34:13

kshah4
Member
Registered: 2019-05-31
Posts: 10

Re: We will be back soon

How do I check which version I'm currently using? Also, the only thing that was done before this was that I had cleaned up the cache. The reason for this was because all visitors were automatically coming as "Pending Chats", even though they had not opted to initiate chat.

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#4 2020-01-25 04:55:41

kshah4
Member
Registered: 2019-05-31
Posts: 10

Re: We will be back soon

I just checked and found out that currently, I'm on version 3.26.

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#5 2020-01-25 10:10:01

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,723
Website

Re: We will be back soon

With version of PHP are you using?
Seems your installation or server has issues.


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#6 2020-01-27 15:18:15

kshah4
Member
Registered: 2019-05-31
Posts: 10

Re: We will be back soon

We are using PHP version 7.0

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#7 2020-01-27 18:12:23

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,723
Website

Re: We will be back soon

Can you try with a more updated version like 7.3?
Also please check your server error logs.
You can try to reproduce issues on the demo: https://livehelperchat.com/demo-12c.html if you where able please include the steps for reproduce.
You can also turn debug on: https://livehelperchat.com/article/view/58


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#8 2020-01-29 01:52:16

kshah4
Member
Registered: 2019-05-31
Posts: 10

Re: We will be back soon

Problem resolved - Thanks Admin

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#9 2020-01-29 09:52:11

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,723
Website

Re: We will be back soon

Hi kshah4, I'm happy to read the issue was resolved.
What helped to fix? The superior PHP version?

Thanks again for the update.


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