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bayanaask

Member

Registered: 2019-01-03

Posts: 50

Is there any way to not creating lead when customer use offline widget

Is there any way to not creating lead when customer use offline widget?

I mean when customer click on offline (leave us message) widget and fill everything and then click on leave message button it goes to pending chat. I want to dismiss creating chat only send email is fine for me. I tested my SMTP connection and it works fine. How can I cancel to create new chat?.

Thank you

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Is there any way to not creating lead when customer use offline widget

Hi bayanaask, thank you for your question!
You can disable the option to save offline message as chat from settings, live help configuration (tab), offline settings, Do not save offline chats.

Try if this works.

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bayanaask

Member

Registered: 2019-01-03

Posts: 50

Re: Is there any way to not creating lead when customer use offline widget

Thanks for the reply. After posted new forum I found those check buttons and all good. Thank you so much

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Is there any way to not creating lead when customer use offline widget

Thank you for the feedback.
I'm happy to read you found the right solution.
Congratulations!

Have a nice time!

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PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]