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#1 2019-09-12 21:26:28

bayanaask
Member
Registered: 2019-01-03
Posts: 42

No agent online but livechat embedded widget shows online.

No agent online but livechat embedded widget shows online. I think it has to be Offline if there is no agent.

It was working on old LCH, right now i am using current one and faced this problem. Do you have any idea??

1568323540_1.jpg

1568323568_2.jpg


I think I don't need to check that IGNORE USERS ONLINE STATUSES ?
1568323581_3.jpg

Last edited by bayanaask (2019-09-12 21:28:06)

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#2 2019-09-12 21:34:59

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,495
Website

Re: No agent online but livechat embedded widget shows online.

Hi bayanaask,
activate online hours as you have means the live chat will be online from 8 to 17 (for example) also if there are no online operators.

If you want chat to be online only when operator are connected than you should not use online works hours.


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#3 2019-09-12 21:36:55

bayanaask
Member
Registered: 2019-01-03
Posts: 42

Re: No agent online but livechat embedded widget shows online.

PeopleInside wrote:

Hi bayanaask,
activate online hours as you have means the live chat will be online from 8 to 17 (for example) also if there are no online operators.

If you want chat to be online only when operator are connected than you should not use online works hours.

I read another forum and disabled working hours.

Right now I logged in a agent, but site still shows offline. https://epoxytops.com/ You can check it

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#4 2019-09-12 21:38:47

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,495
Website

Re: No agent online but livechat embedded widget shows online.

So now working hours are disabled and your operator is online?
Can you start a chat at https://www.peopleinside.it/liveticket/ i can check. I will be online for you just 5 minutes.


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#5 2019-09-12 21:47:01

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,495
Website

Re: No agent online but livechat embedded widget shows online.

I checked with you and there are no issue. Yor operator profile was set to be offline on top.


lol PeopleInside - Live helper chat - free limited forum support!
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ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#6 2019-09-12 21:47:52

bayanaask
Member
Registered: 2019-01-03
Posts: 42

Re: No agent online but livechat embedded widget shows online.

PeopleInside wrote:

I checked with you and there are no issue. Yor operator profile was set to be offline on top.

Yes. Thank you so much

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#7 2019-09-12 22:00:33

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,495
Website

Re: No agent online but livechat embedded widget shows online.

You are welcome  wink


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
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