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#1 2019-08-14 17:23:54

mperez
New member
Registered: 2019-08-14
Posts: 2

SMTP CONFIG

Hello all

i'm trying to use the email feature but i can not make it work
my config:

snmp (checked)
***.com
password:xxx
host: smtp.myemaildomain.com
port: 25

i got error: SMTP Error: Could not connect to SMTP host.

i tryed change host to:

tls://smtp.myemaildomain.com
get error: SMTP Error: Could not connect to SMTP host.

if i use host:
tls://smtp.myemaildomain.com

get error: SMTP connect() failed. h t t p s://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

i tryed with port 587 and 25

the server where livehelperchat is installed has internet access, i try other tools with email and works fine.
can you help me?
kind regards.

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#2 2019-08-14 19:01:31

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: SMTP CONFIG

Hi mperez, welcome on the live chat forum!
Thank you for your message!

What version of live helper chat are you using?
Is a self-hosted instance? (Hosted by you on your server)

Are you sure all email data is correct? Is this configuration works on other PHP application?
I use SMTP on live helper chat and there is no issue.

You can try with port 465 for send email in this case will be ssl://yourhost.ext
username should be the full email addrres


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#3 2019-08-14 20:28:45

mperez
New member
Registered: 2019-08-14
Posts: 2

Re: SMTP CONFIG

Hi
thank you for your answer.
the email server is hosted, i'm using the email full address in login.
i'm using the last version, i downloaded 2 days ago from your site.
my email data is correct, i tested with 2 differents apps in the same server (GLPI and mibew chat) using the same email config and works ok.
i tryed to use port 465 and give me back the error:

SMTP connect() failed. h t t p s://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
with host: smtp.myemaildomain.com

then i changed the port and using the same host and give me the error:  SMTP Error: Could not connect to SMTP host.
2 differents error message with the same host, different port.

by the way LHC it's awesome, just this email config is not working.
kind regards.

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#4 2019-08-14 20:31:29

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: SMTP CONFIG

Could you please join the chat?
Here: https://www.peopleinside.it/liveticket/kb/faq.php?id=1


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#5 2019-08-14 20:47:35

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: SMTP CONFIG

Sorry, seems you cannot join the chat now and I will be rarely be available on chat on this holidays time.
You can try to joying chat in just some moment the live chat will be closed.

I need maybe look st your installation and do some test with you, for me all works fine.
No evidence of the issue on live helper chat SMTP.


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#6 2019-08-14 21:33:17

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: SMTP CONFIG

Hi, your install seems to be on local machine, try to put your live helper chat online in a web server before test SMTP.
For any other help about this you can update this discussion.

Have a nice time!


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