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Hello all
i'm trying to use the email feature but i can not make it work
my config:
snmp (checked)
***.com
password:xxx
host: smtp.myemaildomain.com
port: 25
i got error: SMTP Error: Could not connect to SMTP host.
i tryed change host to:
tls://smtp.myemaildomain.com
get error: SMTP Error: Could not connect to SMTP host.
if i use host:
tls://smtp.myemaildomain.com
get error: SMTP connect() failed. h t t p s://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
i tryed with port 587 and 25
the server where livehelperchat is installed has internet access, i try other tools with email and works fine.
can you help me?
kind regards.
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Hi mperez, welcome on the live chat forum!
Thank you for your message!
What version of live helper chat are you using?
Is a self-hosted instance? (Hosted by you on your server)
Are you sure all email data is correct? Is this configuration works on other PHP application?
I use SMTP on live helper chat and there is no issue.
You can try with port 465 for send email in this case will be ssl://yourhost.ext
username should be the full email addrres
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Hi
thank you for your answer.
the email server is hosted, i'm using the email full address in login.
i'm using the last version, i downloaded 2 days ago from your site.
my email data is correct, i tested with 2 differents apps in the same server (GLPI and mibew chat) using the same email config and works ok.
i tryed to use port 465 and give me back the error:
SMTP connect() failed. h t t p s://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
with host: smtp.myemaildomain.com
then i changed the port and using the same host and give me the error: SMTP Error: Could not connect to SMTP host.
2 differents error message with the same host, different port.
by the way LHC it's awesome, just this email config is not working.
kind regards.
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Could you please join the chat?
Here: https://www.peopleinside.it/liveticket/kb/faq.php?id=1
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Sorry, seems you cannot join the chat now and I will be rarely be available on chat on this holidays time.
You can try to joying chat in just some moment the live chat will be closed.
I need maybe look st your installation and do some test with you, for me all works fine.
No evidence of the issue on live helper chat SMTP.
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Hi, your install seems to be on local machine, try to put your live helper chat online in a web server before test SMTP.
For any other help about this you can update this discussion.
Have a nice time!
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If you want to support this open source project, just donate [see support page]
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