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#1 2019-06-11 09:34:10

Dennis
Member
Registered: 2014-12-31
Posts: 56

proactive chat sound not playing on invitationss

Hello ,

I am using the latest version 3.22
The proactive chat invitations are not playing the sound.

Please help!

Last edited by Dennis (2019-06-11 09:39:23)

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#2 2019-06-11 10:14:48

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,364
Website

Re: proactive chat sound not playing on invitationss

Hi Dennis,
what is the browser used?
Firefox now block sound auto-played.


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#3 2019-06-12 05:41:35

Dennis
Member
Registered: 2014-12-31
Posts: 56

Re: proactive chat sound not playing on invitationss

I use chrome

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#4 2019-06-12 09:13:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,364
Website

Re: proactive chat sound not playing on invitationss

Hi Dennis, thank you for the updates and for the report.
I am able to replicate this so i reported and asked to the chat owner.
I will try to update you here if i get news smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
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#5 2019-06-12 09:45:30

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,364
Website

Re: proactive chat sound not playing on invitationss

Browsers are changing the way auto played sound are played.
In Firefox you have an icon on top and need to authorize this.

Seems now also Chrome is limiting autoplayed sound so for now there is no much work who can be done by live helper chat side.
Sorry about that.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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