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#1 2019-05-20 13:03:29

adventistapr
Member
Registered: 2018-11-30
Posts: 9

Message to User

When you do not have an online operator, the user fills out a form, where does this message go?

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#2 2019-05-20 13:37:19

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,464
Website

Re: Message to User

Hi adventistapr , thank you for your message!
Are you talking about the offline form showed when the live chat is offline because no operator available?
If yes, the offline module does require the email of the visitor?

If is all affirmative an offline message should be sent by email to the department email address.
For be able to receive that message you should configure correctly the email setting (I suggest to configure a valid SMTP) on setting, mail settings. You can use the button test email for test.
Here is the relative page on the demo: https://demo.livehelperchat.com/site_admin/system/smtp

Hope this helps.


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#3 2019-05-20 14:02:18

adventistapr
Member
Registered: 2018-11-30
Posts: 9

Re: Message to User

Is there any way to disable this sending and just leave a message that there are no online operators?

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#4 2019-05-20 14:12:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,464
Website

Re: Message to User

At the moment not, sorry.
You can see this refused issue: https://github.com/LiveHelperChat/liveh … issues/444


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#5 2019-05-20 14:13:45

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,464
Website

Re: Message to User

Maybe you can follow this: https://livehelperchat.com/how-to-redir … -342a.html to redirect the user to another page where you can explain how contact you when live chat is offline.


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#6 2019-05-22 11:20:15

adventistapr
Member
Registered: 2018-11-30
Posts: 9

Re: Message to User

Thank you, it helped a lot.

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#7 2019-05-22 14:29:52

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,464
Website

Re: Message to User

I am happy to know this help you!
Thank you for the positive feedback, have a good time!


lol PeopleInside - Live helper chat - free limited forum support!
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