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#1 2019-04-21 13:42:13

nightf
Member
Registered: 2019-02-28
Posts: 13

Geo detection in agent chat window

Hey,
I have geo detection available, and still in agent's chat window it shows me it's not detected.

https://www.screencast.com/t/UjtPeErKYz6

I tried in the demo admin here and it's the same.
so, what should be shown there? and how can i make it active?

Thanks!

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#2 2019-04-21 13:48:04

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,364
Website

Re: Geo detection in agent chat window

Hi nightf ,
you need check Geo detection settings:

live helper chat settings, live help configuration (tab), geo detection configuration

than check also the tab Map location where you probably need an API from Google Maps.


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