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#1 2019-03-24 11:40:08

postedchild
Member
Registered: 2019-03-24
Posts: 8

Not connecting

imageAfter I paste the HTML code on my website the live chat window shows refuse to connect. furthermore, the chat box work for an hour and stop working.

Last edited by postedchild (2019-03-24 11:41:24)

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#2 2019-03-24 11:49:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Not connecting

Hi postedchild , welcome in the live helper chat!
What version of live helper chat and PHP are you using?
This seems to be a server related issue not live helper chat, check your error server log and also FAQ on the forum.


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#3 2019-03-24 11:50:10

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Not connecting

Now i see the screesnhot. You cannot have an HTTP chat on HTTPS website. You should have HTTPS chat too


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#4 2019-03-24 12:01:36

postedchild
Member
Registered: 2019-03-24
Posts: 8

Re: Not connecting

I allow the preference mode to choose base on the website and it shows what you saw in the picture. am using version 3.21

Last edited by postedchild (2019-03-24 12:02:59)

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#5 2019-03-24 12:57:03

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Not connecting

Sorry, i was not present on peopleinside livechat. You can try again to start a chat with me.
I am visiting your website.

I see the widget on the website but you have X-Frame-Options denied.
More info about this can be found here: 06 - Widget is not loading, it loads in loop ( X-Frame-Options )

I am unable to see now the connection refused in your installation.


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#6 2019-03-24 13:04:26

postedchild
Member
Registered: 2019-03-24
Posts: 8

Re: Not connecting

Where to i find x-frame option ?

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#7 2019-03-24 13:09:13

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Not connecting

This is something related to your server configuration.
I cannot help with that you can try in soma forum like stackoverflow or a search on the web.
Process to change this can change ... it depends if you are running Apache, NGINX etc.


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#8 2019-03-24 13:17:34

postedchild
Member
Registered: 2019-03-24
Posts: 8

Re: Not connecting

when i open the chat in a separate it works

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#9 2019-03-24 13:19:44

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Not connecting

Yes because the issue is related to widget and server configuration.
06 - Widget is not loading, it loads in loop ( X-Frame-Options )


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#10 2019-03-24 14:04:01

postedchild
Member
Registered: 2019-03-24
Posts: 8

Re: Not connecting

1553436204_more_problems.jpg
need help with this i cant chat with anyone

Last edited by postedchild (2019-03-24 14:05:41)

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#11 2019-03-24 14:06:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Not connecting

Is because you opened a chat with an operator profile when chat has been accepted by another operator.


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#12 2019-03-24 14:11:13

postedchild
Member
Registered: 2019-03-24
Posts: 8

Re: Not connecting

how do i fix this issue its only me on the software?

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#13 2019-03-24 14:12:10

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Not connecting

You may have more than one operator, user.


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#14 2019-03-24 14:13:56

postedchild
Member
Registered: 2019-03-24
Posts: 8

Re: Not connecting

no only one user

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#15 2019-03-24 14:39:35

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,363
Website

Re: Not connecting

Seems strange or not possible. Are you able to reproduce on the demo?
https://livehelperchat.com/demo-12c.html


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#16 2019-03-24 14:45:27

postedchild
Member
Registered: 2019-03-24
Posts: 8

Re: Not connecting

no

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#17 2019-04-03 09:01:13

vaibhavkapoor
New member
Registered: 2019-04-03
Posts: 1

Re: Not connecting

OK.Thanks for your valuable reply.well done

Last edited by vaibhavkapoor (2019-04-03 09:04:14)

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