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After I paste the HTML code on my website the live chat window shows refuse to connect. furthermore, the chat box work for an hour and stop working.
Last edited by postedchild (2019-03-24 11:41:24)
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Hi postedchild , welcome in the live helper chat!
What version of live helper chat and PHP are you using?
This seems to be a server related issue not live helper chat, check your error server log and also FAQ on the forum.
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Now i see the screesnhot. You cannot have an HTTP chat on HTTPS website. You should have HTTPS chat too
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I allow the preference mode to choose base on the website and it shows what you saw in the picture. am using version 3.21
Last edited by postedchild (2019-03-24 12:02:59)
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Sorry, i was not present on peopleinside livechat. You can try again to start a chat with me.
I am visiting your website.
I see the widget on the website but you have X-Frame-Options denied.
More info about this can be found here: 06 - Widget is not loading, it loads in loop ( X-Frame-Options )
I am unable to see now the connection refused in your installation.
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Where to i find x-frame option ?
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This is something related to your server configuration.
I cannot help with that you can try in soma forum like stackoverflow or a search on the web.
Process to change this can change ... it depends if you are running Apache, NGINX etc.
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when i open the chat in a separate it works
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Yes because the issue is related to widget and server configuration.
06 - Widget is not loading, it loads in loop ( X-Frame-Options )
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need help with this i cant chat with anyone
Last edited by postedchild (2019-03-24 14:05:41)
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Is because you opened a chat with an operator profile when chat has been accepted by another operator.
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how do i fix this issue its only me on the software?
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You may have more than one operator, user.
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no only one user
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Seems strange or not possible. Are you able to reproduce on the demo?
https://livehelperchat.com/demo-12c.html
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no
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OK.Thanks for your valuable reply.well done
Last edited by vaibhavkapoor (2019-04-03 09:04:14)
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