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#1 2019-03-07 12:03:50

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Error changing language

Hello, I installed the chat but when I change the language I get a message that no longer allows me to open the dashboard!

Message:
We’ll be back soon!
This service is currently unavailable due to an emergency or scheduled maintenance window. The service will be back online within the next two hours. Sorry for the inconvenience.

— Online Service Support Team

Please, how to solve it?

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#2 2019-03-07 12:13:13

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Error changing language

Hi caiofontes25 , welcome on the live helper chat forum.
I'm sorry for the issue you are experiencing, the issue was fixed here:
https://github.com/LiveHelperChat/liveh … 8ef0db54a4
https://github.com/LiveHelperChat/liveh … 4ac32d1594

Let me know if this helps.
I will upgrade now your account to Member.


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#3 2019-03-07 12:15:17

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Error changing language

Sorry, the above was different / similar fix but not maybe what you are reporting.
Are you able to reproduce the issue in the demo? https://livehelperchat.com/demo-12c.html

If yes can you please write steps to reproduce?
Thank you.


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#4 2019-03-07 12:35:28

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Re: Error changing language

I only changed the language to Brazilian Portuguese.
On another server I did the same procedure but no error.
By errorless demo

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#5 2019-03-07 12:36:37

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Re: Error changing language

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#6 2019-03-07 12:36:43

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Error changing language

Are you able to reproduce in the demo?


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#7 2019-03-07 12:39:59

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Re: Error changing language

Unfortunately I tried but I could not

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#8 2019-03-07 12:40:07

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Error changing language

Please enable debug error output or see cache/default.log file
https://livehelperchat.com/article/view/58


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#9 2019-03-07 12:46:20

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Re: Error changing language

It returned that the cache folder was not allowed enough.
I changed it to 777
but now I have a CSS problem

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#10 2019-03-07 12:47:33

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Re: Error changing language

as I tried some tests, I will install fully and check if it will give error again

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#11 2019-03-07 12:48:35

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Re: Error changing language

thanks for listening

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#12 2019-03-07 12:48:55

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Error changing language

Yes seems something is wrong in your server or in the live helper chat.
What version of PHP are you using?
How you installed live helper chat: from a panel or yourself by downloading the package on: https://livehelperchat.com/article/static/5 ?


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#13 2019-03-07 12:57:48

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Re: Error changing language

I installed it again. I changed my language and presented the same error ...
Follow debug



Error Object
(
    [message:protected] => Call to undefined function simplexml_load_string()
    [string:Error:private] =>
    [code:protected] => 0
    [file:protected] => /var/www/html/chat/ezcomponents/Translation/src/backends/ts_backend.php
    [line:protected] => 233
    [trace:Error:private] => Array
        (
            [0] => Array
                (
                    [file] => /var/www/html/chat/ezcomponents/Translation/src/backends/ts_backend.php
                    [line] => 395
                    [function] => openTranslationFile
                    [class] => ezcTranslationTsBackend
                    [type] => ->
                    [args] => Array
                        (
                            [0] => pt_BR
                            [1] => SimpleXMLIterator
                        )

                )

            [1] => Array
                (
                    [file] => /var/www/html/chat/lib/core/lhcore/lhtranslation.php
                    [line] => 125
                    [function] => initReader
                    [class] => ezcTranslationTsBackend
                    [type] => ->
                    [args] => Array
                        (
                            [0] => pt_BR
                        )

                )

            [2] => Array
                (
                    [file] => /var/www/html/chat/lib/core/lhcore/lhtranslation.php
                    [line] => 28
                    [function] => updateCache
                    [class] => erTranslationClassLhTranslation
                    [type] => ->
                    [args] => Array
                        (
                        )

                )

            [3] => Array
                (
                    [file] => /var/www/html/chat/lib/core/lhcore/lhtranslation.php
                    [line] => 193
                    [function] => __construct
                    [class] => erTranslationClassLhTranslation
                    [type] => ->
                    [args] => Array
                        (
                        )

                )

            [4] => Array
                (
                    [file] => /var/www/html/chat/lib/core/lhcore/lhmodule.php
                    [line] => 304
                    [function] => getInstance
                    [class] => erTranslationClassLhTranslation
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

            [5] => Array
                (
                    [file] => /var/www/html/chat/lib/core/lhcore/lhmodule.php
                    [line] => 94
                    [function] => getModuleFile
                    [class] => erLhcoreClassModule
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

            [6] => Array
                (
                    [file] => /var/www/html/chat/lib/core/lhcore/lhmodule.php
                    [line] => 535
                    [function] => runModule
                    [class] => erLhcoreClassModule
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

            [7] => Array
                (
                    [file] => /var/www/html/chat/index.php
                    [line] => 44
                    [function] => moduleInit
                    [class] => erLhcoreClassModule
                    [type] => ::
                    [args] => Array
                        (
                        )

                )

        )

    [previous:Error:private] =>
)

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#14 2019-03-07 13:00:25

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Re: Error changing language

I downloaded it from the site and manually installed it.

PHP 7.1

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#15 2019-03-07 13:05:39

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Error changing language

Please avoid to post a reply and after some minutes another reply. You can edit your last message.
Thank you for this.

Please start a chat with me here: https://www.peopleinside.it/liveticket/kb/faq.php?id=1


About the error you are having you can check this topics:
https://stackoverflow.com/questions/312 … oad-string
https://stackoverflow.com/questions/440 … tring?rq=1

I suggest also to check your server error logs also php error logs.
If you need more deep support you can consider the commercial support; more info on my forum signature.

Hope you will be able to solve the issue soon!

Last edited by PeopleInside (2019-03-07 13:23:45)


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#16 2019-03-07 13:30:37

caiofontes25
Member
Registered: 2019-03-07
Posts: 10

Re: Error changing language

Solved.
I enabled extension = php_xmlrpc.dll and installed what you need. now without error

Thanks

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#17 2019-03-07 13:31:36

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Error changing language

Great to know the php extension has resolved ! smile


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