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Hello, I installed the chat but when I change the language I get a message that no longer allows me to open the dashboard!
Message:
We’ll be back soon!
This service is currently unavailable due to an emergency or scheduled maintenance window. The service will be back online within the next two hours. Sorry for the inconvenience.
— Online Service Support Team
Please, how to solve it?
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Hi caiofontes25 , welcome on the live helper chat forum.
I'm sorry for the issue you are experiencing, the issue was fixed here:
https://github.com/LiveHelperChat/liveh … 8ef0db54a4
https://github.com/LiveHelperChat/liveh … 4ac32d1594
Let me know if this helps.
I will upgrade now your account to Member.
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Sorry, the above was different / similar fix but not maybe what you are reporting.
Are you able to reproduce the issue in the demo? https://livehelperchat.com/demo-12c.html
If yes can you please write steps to reproduce?
Thank you.
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I only changed the language to Brazilian Portuguese.
On another server I did the same procedure but no error.
By errorless demo
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URL System
http://viamartelecom.com.br/chat-adm/
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Are you able to reproduce in the demo?
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Unfortunately I tried but I could not
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Please enable debug error output or see cache/default.log file
https://livehelperchat.com/article/view/58
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It returned that the cache folder was not allowed enough.
I changed it to 777
but now I have a CSS problem
Prtscr: http://prntscr.com/mukyv8
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as I tried some tests, I will install fully and check if it will give error again
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thanks for listening
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Yes seems something is wrong in your server or in the live helper chat.
What version of PHP are you using?
How you installed live helper chat: from a panel or yourself by downloading the package on: https://livehelperchat.com/article/static/5 ?
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I installed it again. I changed my language and presented the same error ...
Follow debug
Error Object
(
[message:protected] => Call to undefined function simplexml_load_string()
[string:Error:private] =>
[code:protected] => 0
[file:protected] => /var/www/html/chat/ezcomponents/Translation/src/backends/ts_backend.php
[line:protected] => 233
[trace:Error:private] => Array
(
[0] => Array
(
[file] => /var/www/html/chat/ezcomponents/Translation/src/backends/ts_backend.php
[line] => 395
[function] => openTranslationFile
[class] => ezcTranslationTsBackend
[type] => ->
[args] => Array
(
[0] => pt_BR
[1] => SimpleXMLIterator
)
)
[1] => Array
(
[file] => /var/www/html/chat/lib/core/lhcore/lhtranslation.php
[line] => 125
[function] => initReader
[class] => ezcTranslationTsBackend
[type] => ->
[args] => Array
(
[0] => pt_BR
)
)
[2] => Array
(
[file] => /var/www/html/chat/lib/core/lhcore/lhtranslation.php
[line] => 28
[function] => updateCache
[class] => erTranslationClassLhTranslation
[type] => ->
[args] => Array
(
)
)
[3] => Array
(
[file] => /var/www/html/chat/lib/core/lhcore/lhtranslation.php
[line] => 193
[function] => __construct
[class] => erTranslationClassLhTranslation
[type] => ->
[args] => Array
(
)
)
[4] => Array
(
[file] => /var/www/html/chat/lib/core/lhcore/lhmodule.php
[line] => 304
[function] => getInstance
[class] => erTranslationClassLhTranslation
[type] => ::
[args] => Array
(
)
)
[5] => Array
(
[file] => /var/www/html/chat/lib/core/lhcore/lhmodule.php
[line] => 94
[function] => getModuleFile
[class] => erLhcoreClassModule
[type] => ::
[args] => Array
(
)
)
[6] => Array
(
[file] => /var/www/html/chat/lib/core/lhcore/lhmodule.php
[line] => 535
[function] => runModule
[class] => erLhcoreClassModule
[type] => ::
[args] => Array
(
)
)
[7] => Array
(
[file] => /var/www/html/chat/index.php
[line] => 44
[function] => moduleInit
[class] => erLhcoreClassModule
[type] => ::
[args] => Array
(
)
)
)
[previous:Error:private] =>
)
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I downloaded it from the site and manually installed it.
PHP 7.1
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Please avoid to post a reply and after some minutes another reply. You can edit your last message.
Thank you for this.
Please start a chat with me here: https://www.peopleinside.it/liveticket/kb/faq.php?id=1
About the error you are having you can check this topics:
https://stackoverflow.com/questions/312 … oad-string
https://stackoverflow.com/questions/440 … tring?rq=1
I suggest also to check your server error logs also php error logs.
If you need more deep support you can consider the commercial support; more info on my forum signature.
Hope you will be able to solve the issue soon!
Last edited by PeopleInside (2019-03-07 13:23:45)
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Solved.
I enabled extension = php_xmlrpc.dll and installed what you need. now without error
Thanks
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Great to know the php extension has resolved !
PeopleInside - Live helper chat - free limited forum support!
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