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#1 2019-02-13 13:06:26

spott
Member
Registered: 2016-09-27
Posts: 5

After upgrade - I can't answer any more to chats

Hi

I made today new upgrade to 3.21 version - but now we are unable to answer chats any more.
I am getting notification about new chat - but when I am clicking to answer to it - it takes long time - and after that its ends with error - I don't have permission....

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#2 2019-02-13 13:34:19

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: After upgrade - I can't answer any more to chats

Hi spott,
thank you for your post! I am using the version 3.21 and i am not facing any error.

Also version 3.21 is active on the demo: https://demo.livehelperchat.com/site_ad … tem/update
so seems the issue is related to something in your side.

Did you followed correctly every steps suggested in the upgrade guide?
https://livehelperchat.com/article/view/63

How you upgraded, manually by downloading package?
Try to update again be sure you don't miss file and also update the database.

Is always important to do a full folders and database backup before upgrade, if something is wrong you can revert back and maybe try again the update.


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