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#1 2019-02-08 02:39:41

pcson2003
Member
Registered: 2017-12-05
Posts: 21

Auto send email after submit pre-chat form to offline dept.

In case , we can choose any online or offline departments from the pre-chat form.

When I choose a offline department and submit the pre-chat form
how to auto send an email for notifications after submitted pre-chat form to an offline department
and the email content should be very similar to offline form email.

Last edited by pcson2003 (2019-02-08 02:40:24)

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#2 2019-02-08 09:38:53

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,216
Website

Re: Auto send email after submit pre-chat form to offline dept.

Hi pcson2003 ,
usually email are sent if you allow offline form, i believe if this is disabled you cannot be notified.

I am not sure to have fully understand your request.
If leave offline message is active an email should be sent when an offline message is leaved.


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#3 2019-02-08 09:49:15

pcson2003
Member
Registered: 2017-12-05
Posts: 21

Re: Auto send email after submit pre-chat form to offline dept.

for online form, if we select a department that is offline and submit the online form
can we send an email to that department?

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#4 2019-02-08 10:11:41

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,216
Website

Re: Auto send email after submit pre-chat form to offline dept.

umh... have you tried to do this?
When a department is offline and a message leaved an email to the department should be sent, if this is not happing maybe is some settings you have.
Let me know.


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