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Hi folks. I'm wondering if it is possible to transfer a chat back to the department queue with the API? I'm thinking maybe it is by using updatechatattributes, but I am struggling to figure out how to use that call. Most of the data I sent ends up being part of "additional_data" on the chat object. Thanks!
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Hi,
You can use this call set status as pending just
https://api.livehelperchat.com/#/api/po … chatstatus
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Hi team. Thanks for the quick responses. I have used the setchatstatus call and it now shows as pending, however the user object on the chat still shows the agent info and the user_id is also still set to the agent's user_id. Can these be reset as well?
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Hi,
Yes, just checked seems we do not have API for updating other chat attributes. But if there is a need you wan not hardly write it Or create github issue for that or just sponsor it if you want it faster
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Looking at this -> https://github.com/LiveHelperChat/liveh … w.php#L234 Can it be used to update the user_id to 0?
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Hi,
No this one updates internal chat_variable single attribute
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