Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2016-03-12 15:14:45

portugas
Member
Registered: 2016-03-12
Posts: 4

XLS reports export not working

When I try to export any report to XLS I get the "Page not available" message in chrome...
Any suggestion on how to solve it?
Thanks,

Offline

#2 2016-03-12 17:07:20

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,181
Website

Re: XLS reports export not working

Hi portugas,
I suggest to try to go in your operator profile, seclect All department as assigned and try again.

If not work can be an issue on your LHC please try to reproduce in the demo and tell if you can see the same error, thanks!


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#3 2016-03-14 02:27:12

portugas
Member
Registered: 2016-03-12
Posts: 4

Re: XLS reports export not working

Thank you Marco B!

Yes, All departments are selected.
In the Demo it works perfect!

And I have instaled it using the Installatron in my Cpanel account.

Further help will br apreciated...
Thanks!

Offline

#4 2016-03-14 08:37:43

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,181
Website

Re: XLS reports export not working

portugas can you please post an image of the error showed (page not avaiable?)
Thanks.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#5 2016-03-14 11:42:08

portugas
Member
Registered: 2016-03-12
Posts: 4

Re: XLS reports export not working

Here it is Marco,

1457955646_lhp_xls_error.jpg

Thanks

Offline

#6 2016-03-14 12:02:43

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,181
Website

Re: XLS reports export not working

HI portugas,
your error log have something to tell you?

If not you should try to find me online by following the URL in my signature for live chat... so I will try to assist you better in real time.
Thanks.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#7 2016-03-14 12:10:38

portugas
Member
Registered: 2016-03-12
Posts: 4

Re: XLS reports export not working

Marco,

It tells me that the page was not created by the software. As I said, in the live demo it works perfect, and the URLS is the same considering the diferente site.

Sorry if I am not an expert and can't figure what thw probem is.

Thanks

Offline

#8 2016-03-14 12:14:44

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,181
Website

Re: XLS reports export not working

You can try to find me in live chat at www.peopleinside.it so we can chat about this issue and I will be able to assist better.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#9 2016-03-14 13:27:42

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,181
Website

Re: XLS reports export not working

Hi,
this seems to be an issue with your hosting.
Now I suggest to you to install Live Helper Chat version 2.40 manually,
let me know if after installing and testing the issue is still present.

If still present you need contact your hosting support. I cannot see any error log on your server.
Thank you!

Have a great day!


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#10 2018-12-21 21:23:03

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,181
Website

Re: XLS reports export not working

yum install php-xml

can help to solve this issue if the php are missing the right extension.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

Board footer