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#1 2018-12-20 17:37:48
- jakssonsantana
- Member
- Registered: 2018-12-16
- Posts: 12
set up an operator to automatically receive a chat
Can I set up an operator to automatically receive a chat? The idea is that if someone calls in a certain department, the "x" operator already receives the chat automatically. Grateful.
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#2 2018-12-20 17:55:19
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: set up an operator to automatically receive a chat
Hi jakssonsantana ,
thank you for your question.
My support here is limited. I think a chat started in a department will be visible to all online operators assigned to this department or is managed by round roby automatic chat assignment.
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