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#1 2018-12-20 17:37:48

jakssonsantana
Member
Registered: 2018-12-16
Posts: 11

set up an operator to automatically receive a chat

Can I set up an operator to automatically receive a chat? The idea is that if someone calls in a certain department, the "x" operator already receives the chat automatically. Grateful.

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#2 2018-12-20 17:55:19

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,181
Website

Re: set up an operator to automatically receive a chat

Hi jakssonsantana ,
thank you for your question.

My support here is limited. I think a chat started in a department will be visible to all online operators assigned to this department or is managed by round roby automatic chat assignment.


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