Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2018-12-16 20:29:26

jakssonsantana
Member
Registered: 2018-12-16
Posts: 12

Telegram > Set webhook

Hi. I'm having this problem when clicking the "Set webhook": Telegram returned an invalid response! Please review your bot name and API key.
My Telegram credentials are correct. Please, can anyone help me? Thank you very much.

Offline

#2 2018-12-16 20:50:06

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Telegram > Set webhook

Hi jakssonsantana , welcome on the live helper chat forum!
Maybe you can look here: https://forum.livehelperchat.com/viewtopic.php?id=3253


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#3 2018-12-17 12:02:37

jakssonsantana
Member
Registered: 2018-12-16
Posts: 12

Re: Telegram > Set webhook

Thanks for the feedback, but it did not help .. Does it have to do with "https"? In my case the LHC is hosted on "http".

Offline

#4 2018-12-17 12:14:54

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Telegram > Set webhook

Hi jakssonsantana, as reported in the other topic :

I am sorry but i cannot help with the extension install. If you believe there are an issue you can try to open a Telegram GitHub issue.
If you need more deep customized help you can read here: https://forum.livehelperchat.com/viewtopic.php?id=2255

Hope you will be able to figure out asap.

I don't think is an issue of http or https but don't know as i do not use this extension.
I am just a voluntary here, try to help on limited support i can offer.
For more deep support you can refer to the commercial support or report issue by GitHub plugin page.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#5 2018-12-18 14:07:38

jakssonsantana
Member
Registered: 2018-12-16
Posts: 12

Re: Telegram > Set webhook

just one last question, I promise I will not disturb you any more.
Is it possible to use the telegram as the operator's own channel? would be useful to provide emergency support in cases out of hours when the operator was not on the computer. Does the LHC have anything that might work like this?

Offline

#6 2018-12-18 14:12:06

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,266
Website

Re: Telegram > Set webhook

Hi jakssonsantana ,
I am happy to hear you again. You are not disturbing me: i am here for try to reply on what i can.

As i never developed the Telegram extension and also i never tested i cannot answering to your question.
If you believe there are an issue with the extension or you have a question about the extension you can try to open a GitHub issue.
https://github.com/LiveHelperChat/telegram/issues

You can set ( in the department options) to be notified by email if a chat still be pending without a reply.

If you need more deep customization support you can consider the commercial support https://forum.livehelperchat.com/viewtopic.php?id=2255

I am sorry to be unable to answer to your specific question about the new extension.

Have a great day smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

Board footer