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#1 2018-12-10 10:15:38

peynman
New member
Registered: 2018-12-10
Posts: 1

Multiple operators and ding sound!

Hi
first of all thank you for the great software.

I have a problem understanding how new chats are assigned to operators and how can I control them.
When I have a clean installation with only 1 admin user, everything is OK and when a new chat arrives, a "ding" sound is played on my browser,
but when new operator users are added after a while no sound is played and my pending chats tab is empty.

I need the "ding" sound to play on all operator browsers when a new user starts a chat.

Thanks in advance.
Best regards.

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#2 2018-12-10 11:18:00

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,181
Website

Re: Multiple operators and ding sound!

Hi peynman,
welcome in the live helper chat forum!

I forwarded this question to the chat owner. Please remember free support can be limited due to busy time of the developer.
If you need more customized help you can refer to the commercial support page -> more info: https://forum.livehelperchat.com/viewtopic.php?id=2255


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#3 2018-12-10 17:38:45

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,181
Website

Re: Multiple operators and ding sound!

A reply here is not granted from the chat owner.
Have you looked at the documentation? https://livehelperchat.com/documentation-6c.html

If no reply here and you still need help i can suggest you to read here:
https://forum.livehelperchat.com/viewtopic.php?id=2255

Hope you will find soon a way for solve your issue and enjoy the amazing live helper chat project.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

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