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#1 2017-01-13 18:40:37

nighthawk
Member
Registered: 2015-08-04
Posts: 6

Operator logged but not online

Hi!

I have a problem after an update of our MySQL server (we are now using 5.7.15).
The user is able to log in the backend. Even if he set up his status to online, the dashboard of online users is empty so on the frontend the customers see the grey icon of the live chat.

I upgraded also to the latest version without success.

Any help?

NH

[Title edited by PeopleInside from: "User logged but not online" to "Operator logged but not online"]

Last edited by PeopleInside (2017-01-14 14:55:35)

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#2 2017-01-13 18:44:11

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Operator logged but not online

Hi nighthawk,
thank you for your post question and for using the forum for retrieve help.

Sound strange to me that upgrade of your mysql version create issue as I never seen this kind of issue before.
Are you sure was only updated Mysql?

Seems statues of the operator are ignored, see:
https://livehelperchat.com/i-m-offline- … -331a.html

I have checked your live helper chat installation and I see no error so maybe try to look at the link I posted to you.


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#3 2017-01-13 18:46:16

nighthawk
Member
Registered: 2015-08-04
Posts: 6

Re: Operator logged but not online

Yes. We change fro Mysql 5.6 to Mysql 5.7. and we update all the database from MYIsam to INNODb.

I checked that link before posting but the option is not checked...

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#4 2017-01-13 18:50:50

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Operator logged but not online

Please check your department, check one by one that you have not active work time.
Also please check on MISC that you have not ignored operator status.

Il problema che riscontri non sembra dovuto all'aggiornamento Mysql. Ho controllato la vostra installazione e mi pare che non ci siano errori.
Per favore controllate ogni dipartimento che non abbia attivo l'orario e su impostazioni, live help configuration , misc controllare che ignora stato operatori non sia attivo.

Al momento mi devo assentare e non posso entrare in chat con voi fino a domani.
Spero che riuscirete a trovare l'inghippo prima smile


lol PeopleInside - Live helper chat - free limited forum support!
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ops If you want to support this open source project, just donate [see support page]

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#5 2017-01-13 20:28:09

nighthawk
Member
Registered: 2015-08-04
Posts: 6

Re: Operator logged but not online

Verified. No ticks on ignore operator status.

Only change we made was to import the dump of the sql and create a new user for the database. We updated these info in livehelperchat settings. The settings are right 'cause we are able to login and we see all the old chats.

Last edited by nighthawk (2017-01-13 20:28:29)

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#6 2017-01-13 20:31:42

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Operator logged but not online

Than you need chat with me but in this moment I Can't. We can try tomorrow.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#7 2017-01-13 21:09:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Operator logged but not online

If you want I can try to assist you now


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#8 2018-11-14 06:23:01

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Operator logged but not online

Hi, regarding this I opened an issue here: https://github.com/LiveHelperChat/liveh … ssues/1275 , you can subscribe for know if the issue will be confirmed or not.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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