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scspe

New member

Registered: 2018-10-31

Posts: 3

Notifications of the second message do not come

Notifications of the second message do not come when the chat window was closed and even if it is open again.

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Notifications of the second message do not come

Hi scspe , welcome on the live helper chat forum!
I am unable to reproduce this at the moment, with the information you have provided.

If you think to found a bug please first test on the demo, if you are able to reproduce you can open a GitHub issue.

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scspe

New member

Registered: 2018-10-31

Posts: 3

Re: Notifications of the second message do not come

I reproduced the error. Support and the visitor talked and said goodbye. Support has closed the chat window. The visitor forgot to say something. And re-writes in the chat window. Support does not receive notification.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Notifications of the second message do not come

I think you misunderstood how notifications for new messages works. They are send only if chat is opened and browser is not focused. BUT you can enable unread messages notifications.
Go to "Chat configuration" => "Misc" => "List unread chats, disabled for high performance"
Then enable widget in dashboard widgets configuration. Also enable this list in your account
"Account" => "Visible list" and you should start receive notifications for unread messages
This feature is disabled by default for high performance

scspe

New member

Registered: 2018-10-31

Posts: 3

Re: Notifications of the second message do not come

Thank you, it works.