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#1 2018-10-22 04:19:52

hoangdungit
New member
Registered: 2018-10-22
Posts: 3

Why field lat and lon in table lh_chat_online_user is null ?

Hi,
Why field lat and lon in table lh_chat_online_user is null ?

1540181807_1.png

Because it is null, it is not visible on the maps ?

1540181967_2.png

Thanks!

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#2 2018-10-22 07:20:19

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Why field lat and lon in table lh_chat_online_user is null ?

Hi hoangdungit ,
welcome on the live helper chat forum !

Is your install a new self install installation? Have you edited settings or database?
Where you downloaded the software, is installed by you or by a control panel?

Usually the default install works without issues.


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#3 2018-10-24 01:36:04

hoangdungit
New member
Registered: 2018-10-22
Posts: 3

Re: Why field lat and lon in table lh_chat_online_user is null ?

I updated from github. com/remdex/livehelperchat/archive/master.zip

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#4 2018-10-24 07:58:22

hoangdungit
New member
Registered: 2018-10-22
Posts: 3

Re: Why field lat and lon in table lh_chat_online_user is null ?

why not GEO Enabled Get API Key from - ipstack .com?
1540367837_screenshot_2018-10-24_geo_detection_configuration_laquo_online_users_laquo_dvms_-_live_support.png

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#5 2018-10-24 08:42:33

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Why field lat and lon in table lh_chat_online_user is null ?

Thank you for the update!
Please try to use MaxMind and see if issue are resolved.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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