Profile Management

phamorais · 2018-09-24 12:08:51

Hello
All my attendants currently view all active chat. Is it possible to see only his chat?

PeopleInside · 2018-09-24 12:16:44

Hi phamorais ,
regarding your issue you can consult the documentation:

How to disable operators open already accepted chats from their departments?

If this cannot fully help you have to see the permission of the operator and system.
https://livehelperchat.com/article/view/45

If you need custom help you can refer to this page:
https://forum.livehelperchat.com/viewtopic.php?id=2255

phamorais · 2018-09-24 12:30:49

PeopleInside wrote:

Hi phamorais ,
regarding your issue you can consult the documentation:
How to disable operators open already accepted chats from their departments?
If this cannot fully help you have to see the permission of the operator and system.
https://livehelperchat.com/article/view/45
If you need custom help you can refer to this page:
https://forum.livehelperchat.com/viewtopic.php?id=2255

Thanks for your help!

Currently I work only with one department, only for IT. But now I will use it for the clerks for the client. I have to create the departments right? Today I do not work with departments for the client.

PeopleInside · 2018-09-24 12:33:56

Is you that decide if you need one or more department.
Usually have two or more department help to manage better different argouments and staff (operator).

I can help if you have a general basic question about the live chat the rest is in your hand as this is a free opensource project smile
As told if you need more customized help you can find with the commercial support.

If you are new on live helper chat i suggest to take your time to read the documentation and work with settings smile

Hope this helps.

Announcement

#1 2018-09-24 12:08:51

Profile Management

#2 2018-09-24 12:16:44

Re: Profile Management

#3 2018-09-24 12:30:49

Re: Profile Management

#4 2018-09-24 12:33:56

Re: Profile Management

Board footer