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#1 2018-07-04 20:10:23

jpdc
Member
Registered: 2017-08-23
Posts: 19

503 (Service Temporarily Unavailable)

Hi

everything has been working ok for months until two days ago livehelperchat is not working... I see no errors on logs but in the JS console I see 503...

does anybody had this issue before?, I upgraded to version 2.98 but still having issues sad I dont know where else on server to check...

any help or pointer would be appreciated

thanks

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#2 2018-07-04 20:12:57

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: 503 (Service Temporarily Unavailable)

Hi jpdc,
please try to download again version 2.98 than update again.
See tthis reply:
https://forum.livehelperchat.com/viewto … 195#p12195


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#3 2018-07-04 20:51:53

jpdc
Member
Registered: 2017-08-23
Posts: 19

Re: 503 (Service Temporarily Unavailable)

PeopleInside wrote:

Hi jpdc,
please try to download again version 2.98 than update again.
See tthis reply:
https://forum.livehelperchat.com/viewto … 195#p12195

I did that but still getting


mrlivechat.namastetech.me/index.php/ita/chat/chatcheckoperatormessage/(theme)/1/(department)/8/(fullheight)/false/(tz)/-4/(count_page)/1/(vid)/d3a5cd9e35e99ef1ef04/(uactiv)/1/(wopen)/0?l=%2F%2Fwww.mobilerepeater.it%2F&dt=Ripetitore%20Mobile%20%7C%20Telefono%20cellulare%20di%20segnale%20Booster%20%7C%20Copertura&ts=1530737115591:1 Failed to load resource: the server responded with a status of 503 (Service Temporarily Unavailable)

I can clearly access the server so not sure why s giving me 503... any other idea please?

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#4 2018-07-04 20:57:02

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: 503 (Service Temporarily Unavailable)

Have you done an upgrade or something in those days?
Usually Service Unavailable is a server issue


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#5 2018-07-04 21:03:08

jpdc
Member
Registered: 2017-08-23
Posts: 19

Re: 503 (Service Temporarily Unavailable)

no, nothing on the server but I found the issue... I disabled GEO detection configuration and now chats are back working... however we need GEO detection configuration lol....

none of them are working... not even the php-geoIP ... I do have the php module installed and the geoip dat file in /usr/share/GeoIP but it will show error when trying to save

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#6 2018-07-04 21:03:56

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: 503 (Service Temporarily Unavailable)

I suggest to use MaxMind


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#7 2018-07-04 21:09:50

jpdc
Member
Registered: 2017-08-23
Posts: 19

Re: 503 (Service Temporarily Unavailable)

got this

Setting service provider failed, please check that your service provider allows you to make requests to remote pages!


settings are --> https://puu.sh/AQYNl/9af3478a07.png

is a dedicated server so yea, we can make requestes to remote pages

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#8 2018-07-04 21:11:51

jpdc
Member
Registered: 2017-08-23
Posts: 19

Re: 503 (Service Temporarily Unavailable)

nvm fixed  cool

thanks, but it was really strange why it broke in the first place

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#9 2018-07-05 08:12:06

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: 503 (Service Temporarily Unavailable)

Happy to know the issue is fixed, thank you for the feedback!


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
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