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#1 2018-03-02 13:56:07

vinicius.augusto
Member
Registered: 2017-10-30
Posts: 3

Installation does not complete

Hi i am try to install live helper on my db (Mysql 5.0.45) but he's not complete my installation. When i am click on finish installation the page return to te start config. On my host all pastes recived chmod 777 and all checks is ok (green). My db privillages is root. Can you help me?

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#2 2018-03-02 14:27:25

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,123
Website

Re: Installation does not complete

Hi vinicius.augusto,
thank you for your post on live helper chat forum!

Please try to read this FAQ topic:
https://forum.livehelperchat.com/viewtopic.php?id=2193 also suggestions for blank page (activate debug).


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#3 2018-03-02 14:39:49

vinicius.augusto
Member
Registered: 2017-10-30
Posts: 3

Re: Installation does not complete

Hi Peopleinside. I followed your suggestion and still can not see any errors. The installation simply returns to a first pending page to begin the installation steps again.

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#4 2018-03-02 15:48:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,123
Website

Re: Installation does not complete

Hi vinicius.augusto,
thank you for your update. Have you tried to enable the debug?
https://livehelperchat.com/how-to-enabl … t-58a.html

vinicius.augusto wrote:

Yes i am try to use debug. But he is not informe any errors

What version of live helper chat are you trying to install?
Have you downloaded from here: https://livehelperchat.com/article/static/5 ?
Your PHP version is 7.0

Your chat URL is internal so I cannot check from my side.
I will ask to the chat owner if they have suggestion to give to you, reply can be not immediate in this case.
I will inform about this topic.


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#5 2018-03-07 12:09:00

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,123
Website

Re: Installation does not complete

Sorry, if no response you can try to open a GitHub question here:
https://github.com/LiveHelperChat/livehelperchat/issues


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ops If you want to support this open source project, just donate [see support page]

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#6 2018-07-11 16:11:06

mrringo
Member
Registered: 2016-06-03
Posts: 11

Re: Installation does not complete

Hi

I`ve  got the same problem:  "When i am click on finish installation the page return to the start config"

PHP Version 5.6.31
mysql-server-5.1.73-5.el6_6

Is it possible to install the latest Live Helper Chat to my server?


Thanx

Last edited by mrringo (2018-07-11 16:11:33)

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#7 2018-07-11 16:18:58

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,123
Website

Re: Installation does not complete

You can try to enable debug: https://livehelperchat.com/article/view/58 and also check error logs of your server.


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ops If you want to support this open source project, just donate [see support page]

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#8 2018-07-11 16:33:15

mrringo
Member
Registered: 2016-06-03
Posts: 11

Re: Installation does not complete

OK, i`ll try this

But you dont answer to my questions:  Does my server meet latest Live Helper Chat system requirements?

Thanx

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#9 2018-07-11 16:43:22

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,123
Website

Re: Installation does not complete

Your PHP version 5.6 is still supported at the moment but is the last "old" version supported.
The requirements page are not updated https://livehelperchat.com/requirements-84a.html

You should keep your server updated and you wont have issue.


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ops If you want to support this open source project, just donate [see support page]

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#10 2018-12-03 17:25:22

adventistapr
Member
Registered: 2018-11-30
Posts: 3

Re: Installation does not complete

Can someone help me, I also have the problem in the installation, when finalizing back to the beginning

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#11 2018-12-03 17:38:50

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,123
Website

Re: Installation does not complete

Hi adventistapr ,
welcome on the live helper chat forum !

Have you checked your PHP and Mysql? Are updated?
What version of PHP and Mysql are you using?

Have you download live helper chat from https://livehelperchat.com/ or Github ( https://github.com/LiveHelperChat/livehelperchat )?


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#12 2018-12-03 18:10:06

adventistapr
Member
Registered: 2018-11-30
Posts: 3

Re: Installation does not complete

Hello, thanks.
PHP: 5.4.45
The following versions of MySQL are available:
MySQL 5.5
MySQL 5.6
MySQL 5.7
What is the recommended version?
I downloaded it from https://livehelperchat.com/

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#13 2018-12-03 18:39:28

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,123
Website

Re: Installation does not complete

PHP 5.4 is deprecated. No more supported.
Mysql i recommend 5.6 or 5.7


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#14 2018-12-06 18:01:34

adventistapr
Member
Registered: 2018-11-30
Posts: 3

Re: Installation does not complete

We installed the latest version of MySQL and resolved

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#15 2018-12-06 18:53:38

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,123
Website

Re: Installation does not complete

Happy to hear that, thanks for the update! Enjoy live helper chat and your day!


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