LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

jstobbe · 2018-01-25 20:12:23

Has anyone ever had any luck getting the LiveHelperChat from the Bitnami stack, and further hosted on either AWS or Google Cloud - to work properly?

https://bitnami.com/stack/livehelperchat
https://aws.amazon.com/marketplace/pp/B00YW7P62Y
https://console.cloud.google.com/launch … helperchat

I have tried on both cloud providers, and while the chat function seems to work, none of the widget or page embeds seem to work.

Anyone able to help?

Thanks,

Jason

PeopleInside · 2018-01-25 20:16:55

Hi jstobbe,
thank you for your message!

Could i ask you what the problem is?
The widget are showed offline or not showed at all?

Are you trying to put an http chat under an https website?
I need some more details for understand what the issue can be. roll wink

jstobbe · 2018-01-25 20:22:13

As a followup, I have two links to share

1 - https://www.w3schools.com/code/tryit.as … TI6XTBPW6Y (right click please, open in new window)

This is the embed code from a demo instance on the LiveHelperChat.com website. It works, for both support chat and chatbox

2 - https://www.w3schools.com/code/tryit.as … TI9FUIDCWU (right click please, open in new window)

This is the embed code using the Google Cloud live helper chat. Same as always - nothing.

BUT, the application DOES work - as you see here - http://35.203.110.216/ (right click please, open in new window)

Last edited by jstobbe (2018-01-25 20:23:13)

PeopleInside · 2018-01-25 20:25:21

Hi,
I am able to see the Embed code is working and I am able to see the chat widget.

Please try to paste your Embed code here:
https://htmledit.squarefree.com/

I am able to see widget.

PeopleInside · 2018-01-25 20:28:10

Also here
https://www.w3schools.com/code/tryit.as … TI6XTBPW6Y
when i click on run I see everything is working.

jstobbe · 2018-01-25 20:28:23

Yes, the FIRST embed code works properly. But the second does NOT

First embed code - Live Helper Chat
Second embed code - Google Cloud

Unless you can see BOTH embed codes?

PeopleInside · 2018-01-25 20:33:25

Oh I see,
you are trying to put an Embed code with an IP address that does not support a certificate.

As the certificate is not valid you do not see the widget work on a HTTPS website.
Try to load your IP app with HTTPS and you will get a warn.

PeopleInside · 2018-01-25 20:35:42

Try to paste your code here:
http://htmledit.squarefree.com/

you will see will work because website is http

You need edit https in your Embed code to be http

Last edited by PeopleInside (2018-01-25 20:36:43)

jstobbe · 2018-01-25 20:39:17

Ok, I was able to get at least the BOTTOM widget to load, but it will not work, it just spins and spins

https://i.imgur.com/t0YOWcU.png

If you are able to change the embed code from this one - https://www.w3schools.com/code/tryit.as … TI9FUIDCWU - and get it to work for both chatbox and support widget, I will be so happy

Are you able?

PeopleInside · 2018-01-25 20:50:18

jstobbe,
if you want your code work on a https website you need a domain with valid certificate, you cannot use an IP with an invalid https connection.

Regarding the load issue is all explained here:
Widget is not loading, it loads in loop ( X-Frame-Options )

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#1 2018-01-25 20:12:23

LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

#2 2018-01-25 20:16:55

Re: LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

#3 2018-01-25 20:22:13

Re: LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

#4 2018-01-25 20:25:21

Re: LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

#5 2018-01-25 20:28:10

Re: LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

#6 2018-01-25 20:28:23

Re: LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

#7 2018-01-25 20:33:25

Re: LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

#8 2018-01-25 20:35:42

Re: LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

#9 2018-01-25 20:39:17

Re: LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

#10 2018-01-25 20:50:18

Re: LiveHelper Chat - Bitnami instances on either AWS or Google Cloud

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