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#1 2017-11-30 10:29:50

gwerdi
Member
Registered: 2017-11-22
Posts: 8
Website

Disable responsive design of live help

Hello

I installed livehelper chat on my wordpress blog as a widget. It works well but on mobile devices the live help area is covered by the top menu of my page. I already read some comments on here which recommend to disable the responsive layout. But the option to disable responsive layout is not available in the html code generator of the live helper widget. I saw it in the FAQ code generator but not in the live helper code generator. Is there a way to disable responsive layout manually or will there be a fix for that in a further update?

thank you for your support

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#2 2017-11-30 10:32:37

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Disable responsive design of live help

Hi gwerdi,
are you using the Wordpress plugin?
I do not suggest to use this because may be not updated.

You can install in a VPS or dedicated server live helper chat from:
https://livehelperchat.com/article/static/5

Install instructions:
https://livehelperchat.com/ultimate-tut … -217a.html

If you want you can try the hosted version:
https://livehelperchat.com/order/now

Hope it helps!


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#3 2017-11-30 10:56:03

gwerdi
Member
Registered: 2017-11-22
Posts: 8
Website

Re: Disable responsive design of live help

Hi
No I installed livehelper directly from this page and generated the html code within the admin area and inserted it into a widget of my wordpress blog.

The problem is, in the admin area of livehelper, where I can generate the html code (under /site_admin/system/htmlcode)  there is no option to select "disable responsive" but this option is available in the section to generate i.e. the faq code (/site_admin/faq/htmlcode)

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#4 2017-11-30 11:06:15

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Disable responsive design of live help

Hi gwerdi ,
thank you for your update!

You are right, I see now that options to disable responsive was removed.
Can you please post a screen where I can see the graphic issue on your website?
Can you also share the UTL of the website here or you prefer in private?

Let me know.


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#5 2017-11-30 11:24:13

gwerdi
Member
Registered: 2017-11-22
Posts: 8
Website

Re: Disable responsive design of live help

Here is the screenshot from smartphone. The little flag appears and when I click it to start the chat window I can only see the start chat button below the page header.
1512040961_livehelperscreenshot.jpg

it appears on the page https://www.gwerdi.ch

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#6 2017-11-30 11:33:08

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Disable responsive design of live help

Hi,
thank you for your screen.

I see that in mobile when the live chat mobile button is pressed seems the design of the website create issue on the view of the chat.
For solve this issue you should use css z-index (require some css code and knowledge) or maybe more easy when you enable embed code
you can uncheck the option "On a mouse click show the page widget" in this case chat will be opened always in a new window.

Seems there are issue with your theme... or.. you should try to move the Embed code from widget to footer.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
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#7 2017-11-30 11:52:21

gwerdi
Member
Registered: 2017-11-22
Posts: 8
Website

Re: Disable responsive design of live help

To open it in a new  window seems to be the easiest way to fix it. Ill try it this way. Thank you very much for your time and your support.

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#8 2017-11-30 12:09:46

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Disable responsive design of live help

You are welcome!  wink


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ops If you want to support this open source project, just donate [see support page]
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#9 2017-11-30 16:26:05

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Disable responsive design of live help

I have increased z-index for all live helper widgets. It should be on top now.

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#10 2017-11-30 16:57:53

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Disable responsive design of live help

Ok, thank you remdex,
so gwerdi you can re-download last version and follow update procedure also if the version is the same and see if the issue is resolved.

Just Overwrite doc,ezcomponents,lib,modules,pos,translations,design folders.

Hope it helps.  smile


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