Disable responsive design of live help

gwerdi · 2017-11-30 10:29:50

Hello

I installed livehelper chat on my wordpress blog as a widget. It works well but on mobile devices the live help area is covered by the top menu of my page. I already read some comments on here which recommend to disable the responsive layout. But the option to disable responsive layout is not available in the html code generator of the live helper widget. I saw it in the FAQ code generator but not in the live helper code generator. Is there a way to disable responsive layout manually or will there be a fix for that in a further update?

thank you for your support

PeopleInside · 2017-11-30 10:32:37

Hi gwerdi,
are you using the Wordpress plugin?
I do not suggest to use this because may be not updated.

You can install in a VPS or dedicated server live helper chat from:
https://livehelperchat.com/article/static/5

Install instructions:
https://livehelperchat.com/ultimate-tut … -217a.html

If you want you can try the hosted version:
https://livehelperchat.com/order/now

Hope it helps!

gwerdi · 2017-11-30 10:56:03

Hi
No I installed livehelper directly from this page and generated the html code within the admin area and inserted it into a widget of my wordpress blog.

The problem is, in the admin area of livehelper, where I can generate the html code (under /site_admin/system/htmlcode) there is no option to select "disable responsive" but this option is available in the section to generate i.e. the faq code (/site_admin/faq/htmlcode)

PeopleInside · 2017-11-30 11:06:15

Hi gwerdi ,
thank you for your update!

You are right, I see now that options to disable responsive was removed.
Can you please post a screen where I can see the graphic issue on your website?
Can you also share the UTL of the website here or you prefer in private?

Let me know.

gwerdi · 2017-11-30 11:24:13

Here is the screenshot from smartphone. The little flag appears and when I click it to start the chat window I can only see the start chat button below the page header.

it appears on the page https://www.gwerdi.ch

PeopleInside · 2017-11-30 11:33:08

Hi,
thank you for your screen.

I see that in mobile when the live chat mobile button is pressed seems the design of the website create issue on the view of the chat.
For solve this issue you should use css z-index (require some css code and knowledge) or maybe more easy when you enable embed code
you can uncheck the option "On a mouse click show the page widget" in this case chat will be opened always in a new window.

Seems there are issue with your theme... or.. you should try to move the Embed code from widget to footer.

gwerdi · 2017-11-30 11:52:21

To open it in a new window seems to be the easiest way to fix it. Ill try it this way. Thank you very much for your time and your support.

PeopleInside · 2017-11-30 12:09:46

You are welcome! wink

remdex · 2017-11-30 16:26:05

I have increased z-index for all live helper widgets. It should be on top now.

PeopleInside · 2017-11-30 16:57:53

Ok, thank you remdex,
so gwerdi you can re-download last version and follow update procedure also if the version is the same and see if the issue is resolved.

Just Overwrite doc,ezcomponents,lib,modules,pos,translations,design folders.

Hope it helps. smile

Announcement

#1 2017-11-30 10:29:50

Disable responsive design of live help

#2 2017-11-30 10:32:37

Re: Disable responsive design of live help

#3 2017-11-30 10:56:03

Re: Disable responsive design of live help

#4 2017-11-30 11:06:15

Re: Disable responsive design of live help

#5 2017-11-30 11:24:13

Re: Disable responsive design of live help

#6 2017-11-30 11:33:08

Re: Disable responsive design of live help

#7 2017-11-30 11:52:21

Re: Disable responsive design of live help

#8 2017-11-30 12:09:46

Re: Disable responsive design of live help

#9 2017-11-30 16:26:05

Re: Disable responsive design of live help

#10 2017-11-30 16:57:53

Re: Disable responsive design of live help

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