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#1 2017-11-23 12:02:05
- dpcomp
- Member
- Registered: 2014-11-28
- Posts: 7
2 questions: minimum PHP version and session time for user
Hi,
I have 2 questions.
1) In this last version, 2.77v, which is the minimum version of PHP to operate it?
Is that information in any doc that I haven't seen?
2) My users are complaing that if the stay away, after a few minutes they got logout.
Is there a any to change this time?
Thanks.
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#2 2017-11-23 13:13:40
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: 2 questions: minimum PHP version and session time for user
Hi dpcomp,
1) In this last version, 2.77v, which is the minimum version of PHP to operate it?
Is that information in any doc that I haven't seen?
Minimum PHP should be, at the moment, version 5.6,
last PHP version are 7.1
2) My users are complaing that if the stay away, after a few minutes they got logout.
Is there a any to change this time?
You can set this kind of option in single operator profile or globally on
settings
live help configuration
chat configuration
misc
the option is: "How long operator should go offline automatically because of inactivity. Value in minutes"
and
"Track all logged operators activity and ignore their individual settings."
Hope it helps,
wish you a nice day!
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#3 2017-11-23 14:07:48
- dpcomp
- Member
- Registered: 2014-11-28
- Posts: 7
Re: 2 questions: minimum PHP version and session time for user
Thanks for the reply!
1) My current version of PHP is 5.3.2 and my current version of livehelper is 2.39. Do you know what erros that I'll get if I update livehelper?
2) The 2.39 version of livehelper doesn't have the options you gave me, right? Or it does and I couldn't find it?
Thanks.
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#4 2017-11-23 15:57:49
- PeopleInside
- Administrator
- From: Italy
- Registered: 2014-04-10
- Posts: 4,046
- Website
Re: 2 questions: minimum PHP version and session time for user
dpcomp sorry, no support for old PHP software and for old LHC software.
Use old software is dangerous so you need have minimum PHP 5.6
than you can follow the upgrade procedure after done a full backup so in any issue you can get back.
Have a nice time!
PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page] Something wrong with the forum? [contact a superhero]
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