Live Helper Chat support forum.. Forum is locked. New place for questions - Github Discussions

You are not logged in.

Announcement

#1 2017-06-08 15:12:22

ahaomar
Member
From: Pakistan
Registered: 2017-06-06
Posts: 4

Cannot connect to database, please check that application can write t

I am getting this error. again and again. some time by pressing refrsh page it goes but some time i have to multiple time do refresh.


    Cannot connect to database. If you are installing application please use /index.php/install/install url. If you keep getting this error please check that application can write to cache folder and cgi.fix_pathinfo = 1

Offline

#2 2017-06-08 16:00:29

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Cannot connect to database, please check that application can write t

Hi ahaomar,
thank you for your post. Are you on a shared hosting?


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#3 2017-06-08 17:44:55

ahaomar
Member
From: Pakistan
Registered: 2017-06-06
Posts: 4

Re: Cannot connect to database, please check that application can write t

Yeah i am on shared hosting. Actully i am trying to go through this application

Offline

#4 2017-06-08 18:33:31

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Cannot connect to database, please check that application can write t

Well,
on shared hosting you can have issue installing a live chat software as this take a lot of resource, too much for shared hosting.
If you want to have a live chat in a shared hosting you need have the chat hosted on an external dedicated server.

The database connect issue is not relative to live helper chat but seems to be related to your hosting resource limits smile
You can try the hosted version here:
https://livehelperchat.com/order/now


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

Board footer